Robin McKnight
Pine Bush,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
In addition to experience and skills in this resume, I have been a restaurant and motel manager in Lake George, NY in the late 80’s thru early 90’s. I also I worked as a Real Estate Appraiser in the late 90’s until 2006.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Crystal Run Healthcare
Middletown, NY
05.2015 - 03.2020
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered patient telephone calls promptly to avoid on-hold wait times
- Answered constant flow of patient calls with minimal wait times
- Offered advice and assistance to patient, paying attention to special needs or wants
Team Leader for Customer Retention
Nexlinx
Newburgh, NY
06.2011 - 05.2015
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of eight members while providing exceptional customer service
Education
High School Diploma -
Queensbury High School
Queensbury, NYReal Estate Appraiser Assistant Courses - equivalent to associate degree
Skills
- Building Patient and Customer Trust and Loyalty
- Calm and Professional Under Pressure and Emergent Healthcare Situations
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Responding to Difficult Customers
Timeline
Customer Service Representative
Crystal Run Healthcare
05.2015 - 03.2020
Team Leader for Customer Retention
Nexlinx
06.2011 - 05.2015
High School Diploma -
Queensbury High School
Real Estate Appraiser Assistant Courses - equivalent to associate degree
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