Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robin Mclelland

Richmond,TX

Summary

Accomplished leader with a proven track record at Primrose School of Greatwood and a Stay Home Mom, enhancing team collaboration and boosting client satisfaction through exceptional relationship management. Skilled in multitasking, organization, and food safety, I spearheaded initiatives that significantly improved operational efficiency and employee engagement. My approach combines strong customer service with strategic inventory management, driving results and fostering a positive work environment. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Stay Home Mom

Self
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Director

Primrose School of Greatwood
01.2012 - 01.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Assisted in recruiting, hiring and training of team members.

Business Administer

Primrose School of Greatwood
01.2009 - 01.2012
  • Strengthened community outreach programs by collaborating with local organizations to provide support for underserved populations.
  • Implemented comprehensive child safety program to ensure secure environment for youth activities.

Kitchen Manager

Primrose School of Greatwood
10.1999 - 01.2009
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Pre-Kindergarten Teacher

Primrose School of Greatwood
05.1998 - 10.1999
  • Improved student engagement by incorporating hands-on activities and visual aids into lessons.
  • Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
  • Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
  • Served as a mentor for new teachers, sharing best practices and offering guidance in classroom management techniques.

Education

High School Diploma -

I. H. Kempner High School
Voss, Rd. Sugar Land TX
06.1993

Skills

  • Multitasking and Organization
  • Customer Service
  • Food Safety
  • Inventory Management

Certification

  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Stay Home Mom

Self
01.2021 - Current

Director

Primrose School of Greatwood
01.2012 - 01.2021

Business Administer

Primrose School of Greatwood
01.2009 - 01.2012

Kitchen Manager

Primrose School of Greatwood
10.1999 - 01.2009

Pre-Kindergarten Teacher

Primrose School of Greatwood
05.1998 - 10.1999

High School Diploma -

I. H. Kempner High School

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