Robin Medlin

Benefits Verification Specialist-SUPERVISOR

Continuum Global Solutions

07.2019 - Current

Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
Optimized the use of electronic claims submission systems to expedite claim processing times.
Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
Expedited appeals process for denied claims through meticulous preparation of supporting documentation and adherence to timelines.
Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
Conducted regular performance evaluations for junior staff members, offering constructive feedback and opportunities for growth within the role.
Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
Assisted in the development of new benefits verification procedures, ensuring a smooth transition for team members during implementation stages.
Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives, and communication goals.
Achieved results by working with staff to meet established targets.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Conducted routine inspections to check quality and compliance with established specifications.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected production area to verify proper equipment operation.
Conducted regular reviews of operations and identified areas for improvement.
Developed effective improvement plans in alignment with goals and specifications.
Developed and updated tracking spreadsheets for process monitoring and reporting.

Cashier

Foodlion Grocery Store

04.2018 - 10.2018

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Promoted store promotions and incentive programs to increase overall sales revenue.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.

Customer Service Associate

Stein Mart

02.2016 - 08.2017

Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Streamlined communication with clients for improved service experiences and increased loyalty.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Trained new associates in company policies and procedures, fostering a supportive work environment.

Overview

Work History

Benefits Verification Specialist-SUPERVISOR

Cashier

Customer Service Associate

Education

GED -

Skills

Timeline

Benefits Verification Specialist-SUPERVISOR

Cashier

Customer Service Associate

GED -

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