Robin Merrell
Jemison,AL
Summary
- Experience in coaching peers to ensure understanding of complex fire subrogation claims and coaching enterprise claim partners on subrogation related issues during daily hotline calls and huddle presentations
- 3 years experience managing the Amazon product liability segment, including research of state specific case law and making recommendations to corporate consultants
- In-depth experience in handling subrogation litigation claims, including attending mediations
- Trained new claim specialists and mentored peers on prioritizing work and developing time management skills to maximize efficiency in claim handling
- Led Large Loss pod to recover $31m in 2022 and $53m in 2023 consistently demonstrating a clear understanding of segment, operational, and enterprise goals
- Provides direction to peers on areas needing focus in team manager's absence
- Implemented a local community food bank and manages staffing, training, and inventory
Overview
18
18
years of professional experience
Work History
Claim Specialist Fire Subrogation
State Farm
01.2014 - Current
- 6 years experience managing large/complex fire subrogation claims across all states, evaluating risks and making settlement recommendations to team manager, section manager, and corporate consultants
- Extensive knowledge of handling and settling large litigation claims by collaborating with attorneys and attending virtual mediations
- 4 years experience handling and settling fire subrogation product liability claims directly with manufacturers and other insurance carriers and coordinating evidence testing with expert engineers
- Serves as resource to peers and enterprise partners for all aspects of fire subrogation claim handling with experience to provide assistance to auto subrogation
Claim Specialist – Auto Injury – Medical Payments
State Farm
01.2012 - 01.2014
- Experience in evaluating injury claims, verifying coverage and extent of damage to persons
- Worked with our insureds, attorneys, and medical professionals, including setting up medical exams and taking recorded statements
Auto Underwriter
State Farm
01.2006 - 01.2012
- 6 years experience working with Agency Field Executive and over 20 agents in Northeast Mississippi, analyzing new and existing risks for each agent and making business decisions to help sustain and grow our auto book of business
- Identified agency and market trends and provided recommendations for increased profitability
- Provided in-person training to agency staff on newly implemented underwriting programs
Education
Bachelor of Science in Human Resource Management -
Faulkner University
05.2006
Skills
- Leadership
- Customer Focus
- Technical/Functional Expertise
- Teamwork
- Decision Making & Judgment
- Coaching
Professional Designations
- CPCU – Chartered Casualty Property Underwriter
- AINS – Associates in General Insurance
- INS – Certificate in General Insurance
- ChFC – Chartered Financial Consultant – currently seeking
Timeline
Claim Specialist Fire Subrogation
State Farm
01.2014 - Current
Claim Specialist – Auto Injury – Medical Payments
State Farm
01.2012 - 01.2014
Auto Underwriter
State Farm
01.2006 - 01.2012
Bachelor of Science in Human Resource Management -
Faulkner University
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