Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Miller

Beaumont,MS

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Manager

The Mission
04.2023 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Branch Manager

Check Now
03.2022 - 10.2022
  • Managed high call volumes, while maintaining a polite and professional demeanor.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Fire Watcher/Hole Watch

D & V Services
05.2018 - 10.2022
  • Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
  • Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
  • Maintained accurate records, documenting observations and actions taken during each shift.
  • Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
  • Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
  • Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
  • Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
  • Maximized operational efficiency through expert management of gas testing equipment and proper documentation of test results for each entry point.
  • Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
  • Demonstrated strong commitment to workplace safety by actively participating in ongoing training sessions, staying up-to-date with industry best practices, and sharing knowledge with coworkers.
  • Increased team preparedness for emergency situations by consistently maintaining a comprehensive understanding of site-specific safety plans and procedures.
  • Assisted in confined space rescue operations by providing critical support to rescue teams, ensuring a swift and effective response.

Sales Associate

Kay Jewlers
11.2021 - 01.2022
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Maintained high level of professionalism and product knowledge, setting standard for sales team.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.

Office Manager

Regional Enterprises
05.2013 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

GED -

Perry Central High School
05.1998

Skills

Empathy & Compassion

Team Leadership

Technical Support

Great Organizational Skills

Excellent Written and Verbal Communication

Strong Computer Knowledge

Able to Work Independently and Effectively

Immaculate Interpersonal Skills

Problem-Solving Skills

Time Management

Marketing

Budget Control

Timeline

Manager

The Mission
04.2023 - 07.2024

Branch Manager

Check Now
03.2022 - 10.2022

Sales Associate

Kay Jewlers
11.2021 - 01.2022

Fire Watcher/Hole Watch

D & V Services
05.2018 - 10.2022

Office Manager

Regional Enterprises
05.2013 - 04.2017

GED -

Perry Central High School

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Robin Miller