Summary
Overview
Work History
Education
Skills
Affiliations
Career Focus
Military Experience
Timeline
Generic

Robin Miller

Columbus

Summary

MBA qualified Emergency Management with over 20 years' experience.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

31
31
years of professional experience

Work History

Assistant Manager

City Barbecue
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Service Manager

Texas Roadhouse
11.2019 - 03.2024
  • Supervises 114 Servers, Bartenders, Host, Server Assistants, To-Go Host and Kitchen Staff
  • Manages Liquor inventory with a variance below a .5%
  • Places liquor orders weekly to ensure restaurant has adequate product.
  • Creates Schedules for all Bartenders, Servers, and Server Assistants.
  • De-escalates all guest concerns and comes up with a solution that works for all.
  • Provides on-the-job coaching to ensure that all staff are performing to our standards.
  • Conducts opening and closing procedures.
  • Ensures Cash Accountability.
  • Provides Sales Stats to all within our Market.
  • Pushes Sales to exceed our yearly goal.

Service Manager

Texas Roadhouse
11.2019 - 03.2024
  • Supervises 114 Servers, Bartenders, Host, Server Assistants, To-Go Host and Kitchen Staff
  • Manages Liquor inventory with a variance below a .5%
  • Places liquor orders weekly to ensure restaurant has adequate product.
  • Creates Schedules for all Bartenders, Servers, and Server Assistants.
  • De-escalates all guest concerns and comes up with a solution that works for all.
  • Provides on-the-job coaching to ensure that all staff are performing to our standards.
  • Conducts opening and closing procedures.
  • Ensures Cash Accountability.
  • Provides Sales Stats to all within our Market.
  • Pushes Sales to exceed our yearly goal.

Host Aviation Resource Management

United States Air Force
07.2015 - 08.2016
  • Managed a $1.2 Million dollar flying incentive pay budget.
  • Supervised 4 individuals
  • Database Management
  • Emergency Response
  • Project Management
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

Host Aviation Resource Management

United States Air Force
07.2015 - 08.2016
  • Managed a $1.2 Million dollar flying incentive pay budget.
  • Supervised 4 individuals
  • Database Management
  • Emergency Response
  • Project Management
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

NCOIC, Host Aviation Resource Management

United States Air Force
04.2012 - 12.2014
  • Managed a $1.2 Million dollar flying incentive pay budget.
  • Supervised 4 individuals
  • Deployed to Afghanistan and supervised 26 personnel
  • Database Management
  • Emergency Response
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

NCOIC, Host Aviation Resource Management

United States Air Force
04.2012 - 12.2014
  • Managed a $1.2 Million dollar flying incentive pay budget.
  • Supervised 4 individuals
  • Deployed to Afghanistan and supervised 26 personnel
  • Database Management
  • Emergency Response
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

NCOIC, Aircrew Launch Facility

United States Air Force
07.2004 - 05.2012
  • Managed approximately 900 records.
  • Customer Service Managed 19 personnel.
  • Built office from the ground up.
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

NCOIC, Aircrew Launch Facility

United States Air Force
07.2004 - 05.2012
  • Managed approximately 900 records.
  • Customer Service Managed 19 personnel.
  • Built office from the ground up.
  • Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies.
  • Maintain files which include both electronic records and hard copy records.
  • Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems.
  • Wrote award packages for both Active Duty and Civilian Co-workers

AEF Aviation Resource Management I Operations Support Scheduler

United States Air Force
05.2010 - 04.2012
  • Managed Deployment Schedule for 900 personnel

AEF Aviation Resource Management I Operations Support Scheduler

United States Air Force
05.2010 - 04.2012
  • Managed Deployment Schedule for 900 personnel

NCOIC, Wing Scheduling

United States Air Force
06.2000 - 07.2004
  • Worked with Italian Nationals with scheduling Air Space.

NCOIC, Wing Scheduling

United States Air Force
06.2000 - 07.2004
  • Worked with Italian Nationals with scheduling Air Space.

Operations Resource Management

United States Air Force
01.1995 - 07.2000
  • Managed Aviation Resource Management Database
  • Scheduled Air Space, Scheduled Aircrew member to fly.

Operations Resource Management

United States Air Force
01.1995 - 07.2000
  • Managed Aviation Resource Management Database
  • Scheduled Air Space, Scheduled Aircrew member to fly.

Education

Bachelor of Science - Health Care Administration

Columbia Southern University
Orange Beach, AL

Master of Science - Emergency Services Management

Columbia Southern University
Orange Beach, AL
01.2013

Bachelor of Science - Business Management

Columbia Southern University
Orange Beach, AL
01.2010

Associate of Applied Science - Business Administration I Airport Management

Community College of Air Force
Orange Beach, AL
01.2001

Skills

  • Database Management
  • Conflict resolution
  • Strategic planning
  • Product Management
  • Client Acquisition
  • Data mining
  • Customer Service Oriented
  • Management
  • Communication with foreign nationals
  • International Experience
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting

Affiliations

  • Lackland AFB Top 3
  • Kandahar AB Top 3 President (3600 personnel)

Career Focus

MBA qualified Emergency Management with over 20 years' experience.

Military Experience

20, United States Air Force, Service Manager, Texas Roadhouse, 5940 East Main Street, Columbus, Ohio, 43213, 2019-11-01, Present, Supervises 114 Servers, Bartenders, Host, Server Assistants, To-Go Host and Kitchen Staff, Manages Liquor inventory with a variance below a .5%, Places liquor orders weekly to ensure restaurant has adequate product., Creates Schedules for all Bartenders, Servers, and Server Assistants., De-escalates all guest concerns and comes up with a solution that works for all., Provides on-the-job coaching to ensure that all staff are performing to our standards., Conducts opening and closing procedures., Ensures Cash Accountability., Provides Sales Stats to all within our Market., Pushes Sales to exceed our yearly goal., Host Aviation Resource Management, United States Air Force, San Antonio, Texas, 2015-07-13, 2016-08-01, Managed a $1.2 Million dollar flying incentive pay budget., Supervised 4 individuals, Database Management, Emergency Response, Project Management, Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies., Maintain files which include both electronic records and hard copy records., Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems., Wrote award packages for both Active Duty and Civilian Co-workers, NCOIC, Host Aviation Resource Management, United States Air Force, San Antonio, Texas, 2012-04-01, 2014-12-31, Managed a $1.2 Million dollar flying incentive pay budget., Supervised 4 individuals, Deployed to Afghanistan and supervised 26 personnel, Database Management, Emergency Response, Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies., Maintain files which include both electronic records and hard copy records., Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems., Wrote award packages for both Active Duty and Civilian Co-workers, AEF Aviation Resource Management I Operations Support Scheduler, United States Air Force, Randolph Air Force Base, Texas, 2010-05-01, 2012-04-30, Managed Deployment Schedule for 900 personnel, NCOIC, Aircrew Launch Facility, United States Air Force, Mcchord Afb, Texas, 2004-07-01, 2012-05-31, Managed approximately 900 records., Customer Service Managed 19 personnel., Built office from the ground up., Develop and compile data for reports on program issues, make recommendations on ways to solve program discrepancies., Maintain files which include both electronic records and hard copy records., Run Self-Inspection Checklist to help find discrepancies and offer ways to fix all problems., Wrote award packages for both Active Duty and Civilian Co-workers, NCOIC, Wing Scheduling, United States Air Force, Aviano AB, Italy, 2000-06-01, 2004-07-31, Worked with Italian Nationals with scheduling Air Space., Operations Resource Management, United States Air Force, Nellis Air Force Base, Nevada, 1995-01-01, 2000-07-31, Managed Aviation Resource Management Database, Scheduled Air Space, Scheduled Aircrew member to fly.

Timeline

Assistant Manager

City Barbecue
03.2024 - Current

Service Manager

Texas Roadhouse
11.2019 - 03.2024

Service Manager

Texas Roadhouse
11.2019 - 03.2024

Host Aviation Resource Management

United States Air Force
07.2015 - 08.2016

Host Aviation Resource Management

United States Air Force
07.2015 - 08.2016

NCOIC, Host Aviation Resource Management

United States Air Force
04.2012 - 12.2014

NCOIC, Host Aviation Resource Management

United States Air Force
04.2012 - 12.2014

AEF Aviation Resource Management I Operations Support Scheduler

United States Air Force
05.2010 - 04.2012

AEF Aviation Resource Management I Operations Support Scheduler

United States Air Force
05.2010 - 04.2012

NCOIC, Aircrew Launch Facility

United States Air Force
07.2004 - 05.2012

NCOIC, Aircrew Launch Facility

United States Air Force
07.2004 - 05.2012

NCOIC, Wing Scheduling

United States Air Force
06.2000 - 07.2004

NCOIC, Wing Scheduling

United States Air Force
06.2000 - 07.2004

Operations Resource Management

United States Air Force
01.1995 - 07.2000

Operations Resource Management

United States Air Force
01.1995 - 07.2000

Master of Science - Emergency Services Management

Columbia Southern University

Bachelor of Science - Business Management

Columbia Southern University

Associate of Applied Science - Business Administration I Airport Management

Community College of Air Force

Bachelor of Science - Health Care Administration

Columbia Southern University

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