Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Robin Mitchell

Robin Mitchell

Help Desk Specialist
Anna,TX

Summary

Seeking a position in which I can contribute to the development of an organization leveraging my executive assistant, office management and technology skills and build a long-term career with an opportunity for professional growth. Motivated, personable business professional with 19 years experience as an IT professional in a demanding environment. Three years office management, executive assistant and human resources experience in a fast paced company. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of excellent customer service. Flexible and versatile, ability to remain calm under pressure.

Overview

34
34
years of professional experience
4
4
years of post-secondary education

Work History

Helpdesk specialist

McKinney Independent School District
McKinney, TX
01.2017 - Current
  • Provide all levels of technology support for MISD staff, students, and parents
  • Provide Windows and MacBook technology support
  • Manage files, AD accounts and groups
  • Learn changing technologies, new applications, and software
  • Administer and maintain Google accounts
  • Work effectively under limited supervision and in a cohesive team environment

Executive Assistant/Office Manager

Terralogic Soluitons, Inc
Richardson, TX
01.2013 - 01.2016
  • Provide full administrative and clerical support to executive management
  • Make all necessary arrangements for domestic and international travel to include hotel, air and ground transportation
  • Perform basic accounting functions including P.O
  • Generation, bank transactions, record invoice payment
  • Receive quotes, purchase and maintain control of assets and inventory
  • Organize, schedule and coordinate monthly company meetings to include food, beverage and entertainment
  • Manage all on-boarding and off-boarding of employees
  • Maintain personnel records
  • Perform bi-weekly payroll, maintain timesheets, PTO management
  • Control expenses and prepare expense reports
  • Cloud administration and support

Helpdesk specialist

Plano Independent School District
Plano, TX
01.2001 - 01.2013
  • Provide all levels of technology support for PISD staff, students and parents
  • Provide technology support for eSchool teachers, students and parents
  • Support online training programs
  • Maintain contractor and long term sub network accounts, email and files
  • Maintain helpdesk policies and procedures manual
  • Work effectively under limited supervision and in a cohesive team environment
  • Assist with teaching other helpdesk staff new procedures, file management, email software and SOP

ASSISTANT PROPERTY MANAGER

Intercity Investments
Dallas, TX
01.1998 - 01.2001
  • Prepare Resale Certificates
  • Perform A/P and A/R
  • Enforce residence compliance with the community bylaws
  • Obtain and submit bids for capital repairs to the Board for approval
  • Assist with yearly budget planning
  • Preparing and deliver all homeowner notifications
  • Plan and attend all association meetings
  • Walk property weekly and address preventive maintenance and repair issues

Customer Service

Target
Grapevine, TX
01.1988 - 01.1998
  • Supervise front end operations and provide impeccable customer service
  • Perform under pressure in a fast-paced environment
  • Resolve customer problems by actively listening and effectively asking question
  • Establish and maintain good rapport with clientele

Education

Business Management

The University of Texas At Arlington
Arlington, TX
09.1992 - 06.1993

General Studies

TARRANT COUNTY COMMUNITY COLLEGE
09.1990 - 05.1992

Skyline High School
Dallas, TX
09.1988 - 05.1990

MOUS Certified in Word, Outlook, PowerPoint - undefined

Skills

Skills Summaryundefined

Timeline

Helpdesk specialist

McKinney Independent School District
01.2017 - Current

Executive Assistant/Office Manager

Terralogic Soluitons, Inc
01.2013 - 01.2016

Helpdesk specialist

Plano Independent School District
01.2001 - 01.2013

ASSISTANT PROPERTY MANAGER

Intercity Investments
01.1998 - 01.2001

Business Management

The University of Texas At Arlington
09.1992 - 06.1993

General Studies

TARRANT COUNTY COMMUNITY COLLEGE
09.1990 - 05.1992

Skyline High School
09.1988 - 05.1990

Customer Service

Target
01.1988 - 01.1998

MOUS Certified in Word, Outlook, PowerPoint - undefined

Robin MitchellHelp Desk Specialist