Robin Mitchell
Help Desk Specialist
Anna,TX
Summary
Seeking a position in which I can contribute to the development of an organization leveraging my executive assistant, office management and technology skills and build a long-term career with an opportunity for professional growth. Motivated, personable business professional with 19 years experience as an IT professional in a demanding environment. Three years office management, executive assistant and human resources experience in a fast paced company. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of excellent customer service. Flexible and versatile, ability to remain calm under pressure.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Helpdesk specialist
McKinney Independent School District
McKinney, TX
01.2017 - Current
- Provide all levels of technology support for MISD staff, students, and parents
- Provide Windows and MacBook technology support
- Manage files, AD accounts and groups
- Learn changing technologies, new applications, and software
- Administer and maintain Google accounts
- Work effectively under limited supervision and in a cohesive team environment
Executive Assistant/Office Manager
Terralogic Soluitons, Inc
Richardson, TX
01.2013 - 01.2016
- Provide full administrative and clerical support to executive management
- Make all necessary arrangements for domestic and international travel to include hotel, air and ground transportation
- Perform basic accounting functions including P.O
- Generation, bank transactions, record invoice payment
- Receive quotes, purchase and maintain control of assets and inventory
- Organize, schedule and coordinate monthly company meetings to include food, beverage and entertainment
- Manage all on-boarding and off-boarding of employees
- Maintain personnel records
- Perform bi-weekly payroll, maintain timesheets, PTO management
- Control expenses and prepare expense reports
- Cloud administration and support
Helpdesk specialist
Plano Independent School District
Plano, TX
01.2001 - 01.2013
- Provide all levels of technology support for PISD staff, students and parents
- Provide technology support for eSchool teachers, students and parents
- Support online training programs
- Maintain contractor and long term sub network accounts, email and files
- Maintain helpdesk policies and procedures manual
- Work effectively under limited supervision and in a cohesive team environment
- Assist with teaching other helpdesk staff new procedures, file management, email software and SOP
ASSISTANT PROPERTY MANAGER
Intercity Investments
Dallas, TX
01.1998 - 01.2001
- Prepare Resale Certificates
- Perform A/P and A/R
- Enforce residence compliance with the community bylaws
- Obtain and submit bids for capital repairs to the Board for approval
- Assist with yearly budget planning
- Preparing and deliver all homeowner notifications
- Plan and attend all association meetings
- Walk property weekly and address preventive maintenance and repair issues
Customer Service
Target
Grapevine, TX
01.1988 - 01.1998
- Supervise front end operations and provide impeccable customer service
- Perform under pressure in a fast-paced environment
- Resolve customer problems by actively listening and effectively asking question
- Establish and maintain good rapport with clientele
Education
Business Management
The University of Texas At Arlington
Arlington, TX 09.1992 - 06.1993
General Studies
TARRANT COUNTY COMMUNITY COLLEGE
09.1990 - 05.1992
Skyline High School
Dallas, TX 09.1988 - 05.1990
MOUS Certified in Word, Outlook, PowerPoint - undefined
Skills
Skills SummaryAttention to detailAbility to multi-taskCritical Thinking SkillsTime ManagementExcellent Customer Service SkillsRecords ManagementInventory ManagementAbility to empathize
Mac systems
Desktop support
Application support
Flexible and Adaptable
Teamwork and Collaboration
Good Telephone Etiquette
Interpersonal Communication
Written Communication
Timeline
Helpdesk specialist
McKinney Independent School District
01.2017 - Current
Executive Assistant/Office Manager
Terralogic Soluitons, Inc
01.2013 - 01.2016
Helpdesk specialist
Plano Independent School District
01.2001 - 01.2013
ASSISTANT PROPERTY MANAGER
Intercity Investments
01.1998 - 01.2001
Business Management
The University of Texas At Arlington
09.1992 - 06.1993
General Studies
TARRANT COUNTY COMMUNITY COLLEGE
09.1990 - 05.1992
Skyline High School
09.1988 - 05.1990
Customer Service
Target
01.1988 - 01.1998