Robin Mitchell
Anna
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
35
35
years of professional experience
Work History
HELPDESK SPECIALIST
McKinney Independent School District
07.2017 - Current
- Provide all levels of technology support for MISD staff, students and parents.
- Maintain contractor and long term sub network accounts, email and files.
- Work effectively under limited supervision and in a cohesive team environment.
- Create and implements processes to ensure return of MISD technology equipment.
- Respond to inquiries by phone, email and walk-up requests.
- Walk user through series of steps to determine problem and implement likely solution.
- Use established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Oversee installations of new technology and new personnel training.
- Research and identified solutions to technical problems.
- Install and configure operating systems and applications.
EXECUTIVE ASSISTANT/OFFICE MANAGER
Terralogic Soluitons, Inc
09.2013 - 09.2016
- Provided full administrative and clerical support to executive management.
- Made all necessary arrangements for domestic and international travel to include hotel, air and ground transportation.
- Prepared correspondence, documents, presentations.
- Organized, scheduled and coordinated monthly company meetings to include food, beverage and entertainment.
- Scheduled and set up meetings, appointments, conference calls.
- Drew up and distribute minutes of meetings.
- Controlled finances to lower costs and keep business operating within budget.
- Cloud administration and support.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained employee personnel records.
HELPDESK SPECIALIST
Plano Independent School District
07.2001 - 09.2013
- Provided all levels of technology support for PISD staff, students and parents
- Supported online training programs
- Maintained contractor and long term sub network accounts, email and files
- Maintained helpdesk policies and procedures manual
- Worked effectively under limited supervision and in a cohesive team environment
- Assisted with teaching other helpdesk staff new procedures, file management, email software and SOP.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
ASSISTANT PROPERTY MANAGER
Intercity Investments
03.1998 - 06.2001
- Prepared Resale Certificates.
- Performed A/P and A/R.
- Enforced residence compliance with the community By Laws.
- Obtained and submit bids for capital repairs to the Board for approval.
- Assisted with yearly budget planning.
- Communicated effectively with owners, residents, and on-site associates.
- Planned and attended all association meetings.
- Walked property weekly and address preventive maintenance and repair issues.
CUSTOMER SERVICE
Target
10.1988 - 03.1998
- Supervised front end operations and provided impeccable customer service.
- Performed under pressure in a fast-paced environment.
- Resolved customer problems by actively listening and effectively asking question.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Established and maintain good rapport with clientele.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
Business Management -
UNIVERSITY OF TEXAS
Arlington, TX12.1993
General Studies -
TARRANT COUNTY COMMUNITY COLLEGE
Hurst, TX12.1992
High School Diploma -
SKYLINE HIGH SCHOOL
Dallas, TX12.1990
Skills
- Excellent Written & Verbal Skills
- Problem Solving Skills
- Discretion & Confidentiality
- Time Management Skills
- Critical Thinking Skills
- Proficient MS Office Skills
- Inventory Management
- Macintosh Systems
Accomplishments
- 2011 – Nominated for the Plano Independent School District Superintendents Service Award
Timeline
HELPDESK SPECIALIST
McKinney Independent School District
07.2017 - Current
EXECUTIVE ASSISTANT/OFFICE MANAGER
Terralogic Soluitons, Inc
09.2013 - 09.2016
HELPDESK SPECIALIST
Plano Independent School District
07.2001 - 09.2013
ASSISTANT PROPERTY MANAGER
Intercity Investments
03.1998 - 06.2001
CUSTOMER SERVICE
Target
10.1988 - 03.1998
Business Management -
UNIVERSITY OF TEXAS
General Studies -
TARRANT COUNTY COMMUNITY COLLEGE
High School Diploma -
SKYLINE HIGH SCHOOL
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