Open To Work
Robin Mitchell
Pembroke,GA
Work Preference
Summary
Detail-oriented AR Billing Specialist with a strong background in patient billing and collections management. Effectively resolves billing discrepancies through communication with medical staff and patients, ensuring accuracy of patient accounts and enhancing cash flow.
Overview
3
3
Languages
34
34
years of professional experience
Work History
AR Billing Specialist
The Georgia Institute for Plastic Surgery
Savannah, Georgia
06.2023 - 07.2026
- Processed patient billing information with accuracy and detail orientation.
- Managed collections on outstanding accounts, enhancing recovery rates through effective communication strategies.
- Collaborated with medical staff to resolve billing discrepancies promptly.
- Maintained comprehensive records of patient accounts and payments received.
- Trained new staff on billing procedures and system usage, ensuring consistency and compliance across the team.
- Ensured compliance with company policies regarding billing practices.
- Analyzed customer account data to confirm proper billing accuracy, leading to improved reconciliation processes.
- Generated monthly accounts receivable aging reports for management review.
AR Billing Specialist
NextCare Urgent Care
Mesa, Arizona
09.2020 - 05.2023
- Utilized billing software to generate accurate invoices for surgical procedures, enhancing billing accuracy.
- Reviewed and updated billing codes to ensure compliance with industry standards, supporting regulatory adherence.
- Managed collections on outstanding accounts, improving patient engagement through effective communication.
- Processed insurance claims through electronic submission systems for timely reimbursement.
- Assisted patients in understanding insurance coverage and payment options.
- Analyzed customer account information to ensure accurate billing practices.
- Maintained detailed records of all accounts receivable transactions and correspondence.
- Provided training to new staff on billing procedures and system usage.
Front Desk Receptionist
Accredited Family Healthcare
Gilbert, Arizona
02.2018 - 09.2020
- Greeted patients warmly and directed them to appropriate services.
- Managed multi-line phone system, efficiently routing calls to staff members.
- Scheduled appointments accurately while coordinating with healthcare providers.
- Assisted patients with insurance inquiries and verified coverage to facilitate smooth service.
- Collaborated with medical staff to streamline patient check-in procedures, enhancing patient flow.
- Provided exceptional customer service by promptly addressing patient concerns.
- Maintained confidentiality of patient records, ensuring compliance with regulations.
- Organized office supplies and maintained a tidy front desk area to create welcoming environment.
Dental Claim Lead
Health Choice of Arizona
Phoenix, USA
01.2011 - 01.2018
- Managed inventory for dental claims team, enhancing accuracy and organization.
- Processed HCFA 1500 claims and electronic claims to ensure timely submissions.
- Logged all UB92 dialysis claims and managed rejected claims medical review records.
- Collaborated closely with prior authorization department to streamline processes.
- Trained new processors on key procedures and protocols.
- Supported processors with inquiries, improving operational efficiency.
- Updated processing manual to reflect current best practices and guidelines.
- Developed spreadsheets for management team, aiding data analysis and reporting.
Office Coordinator
Aro Behavioral Healthcare, Inc.
Waukesha, USA
01.2007 - 01.2011
- Coordinated appointment bookings for counselors and therapists to enhance scheduling efficiency.
- Maintained organized filing system, managed money transactions, and scheduled appointments for all intakes and follow-up sessions for counselors and therapists.
- Executed clerical tasks including managing deposits, handling mail, maintaining files, and entering data to ensure smooth office operations.
- Facilitated customer relations by addressing inquiries and following up on concerns.
- Set up client charts and input their information in the database
- Phoned insurance companies to verify client benefits and eligibility
- Kept common and reception areas tidy and welcoming for clients and staff.
Accounts Receivables and Customer Service
The Burrows Co.
Waukesha, USA
01.2005 - 01.2007
- Notified customers of overdue invoices and facilitated payment plans to recover outstanding balances.
- Ensured customer satisfaction by processing orders and resolving complaints efficiently.
- Issued accurate credits for returned items, pricing errors, and shortages to maintain customer trust.
- Checked inventory counts and coordinated with manufacturers on back-ordered items for effective substitutions.
- Attended quarterly inventories to verify stock counts and maintain accuracy.
Receptionist
Frank Boucher Lincoln Mercury
Waukesha, USA
01.2002 - 01.2005
- Cultivated strong customer relations through effective follow-up actions.
- Collected payments for parts and services, ensuring accurate transactions and customer satisfaction.
- Executed clerical duties, including processing deposits, handling mail, and inputting data to support daily operations.
- Maintained organized filing system for monetary transactions and sales personnel information to ensure easy access and accuracy.
Administrative Assistant
U.S. Army Library
Kitzingen, Germany
01.2001 - 01.2002
- Maintained filing system to ensure compliance with Army regulations and facilitate efficient retrieval of information.
- Compiled data from library network to produce detailed reports, aiding decision-making and resource allocation.
- Processed new library materials, including books, periodicals, and audio/visual items.
- Assisted patrons in locating reference materials and checking out items.
- Requested materials from other Army libraries and prepared monthly status reports for main library office, enhancing communication and inventory management.
Overnight Stocker/Cashier
Wal-Mart
Cobleskill, USA
01.2000 - 01.2001
- Stocked frozen food department shelves
- Maintained cleanliness of register area to improve customer experience.
- Priced and tagged merchandise with sensormatic labels, shelving items for electronic department.
- Notified department supervisor of product that needed to be ordered
- Sorted break packs for efficient delivery to appropriate departments.
Child Development Program Assistant
U.S. Army Child Development Center
Leighton Barracks, Germany
01.1998 - 01.1999
- Created safe learning environment for children six weeks to five years, fostering exploration and growth.
- Supervised and mentored children, promoting development of social and interaction skills.
- Maintained weekly activity schedules to promote engagement and development.
- Maintained cleanliness and organization of classrooms, supporting effective learning experiences.
Customer Service Representative
Best Buy
Gaithersburg, USA
01.1995 - 01.1998
- Fast-track promotion through several positions, including customer service representative, in-store technician and inventory supervisor
- Monitored and facilitated shipping and receiving processes for store products and supplies
- Organized and updated inventory records and work orders for accuracy and accessibility
- Recorded inventory counts to ensure accuracy of stock levels of store products
- Participated in job fairs, which included initial interviews with applicants and proceeded through to job offers
- Traveled to other stores to support inventory department optimization efforts
Customer Service Representative
Home Depot
Gaithersburg, USA
01.1993 - 01.1995
- Processed return merchandise, home deliveries, and register transactions, ensuring accurate cash drawer management.
- Answered phone calls for various departments
- Prepared and updated employee work schedules to optimize staffing coverage.
- Distributed mail and paychecks to employees
- Processed employee applications for review
- Organized filing system for department records to enhance accessibility and efficiency.
Education
High School -
Thomas S. Wooton High School
01-1993
Associates in the Art of Business -
Western International University
Skills
- Insurance claims processing
- Spreadsheet creation and updates
- Phone communication
- Correspondence drafting
- Filing and mailing
- Customer relations and service
- Organizational skills
- MedMC, Athena, and Nextech knowledge
- Microsoft Office proficiency
- Lotus Notes familiarity
- Typing speed: 55-65 WPM
- 10-key: 18,000 KPH
- German fluency
- Patient billing expertise
- Billing discrepancies resolution
- Accounts receivable reporting
- Insurance coverage explanation
- Compliance adherence
- Effective communication skills
- Problem-solving abilities
- Attention to detail
- Task prioritization skills
- Data analysis proficiency
- Payment posting expertise
- AR aging reports management
- Employee training capabilities
- Time management skills
- Analytical skills development
- Multitasking capacity enhancement
- Account reconciliation expertise
- Creative problem-solving strategies
- Adaptability and flexibility in tasks
Languages
German
Professional
Spanish
Limited
French
Limited
Timeline
AR Billing Specialist
The Georgia Institute for Plastic Surgery
06.2023 - 07.2026
AR Billing Specialist
NextCare Urgent Care
09.2020 - 05.2023
Front Desk Receptionist
Accredited Family Healthcare
02.2018 - 09.2020
Dental Claim Lead
Health Choice of Arizona
01.2011 - 01.2018
Office Coordinator
Aro Behavioral Healthcare, Inc.
01.2007 - 01.2011
Accounts Receivables and Customer Service
The Burrows Co.
01.2005 - 01.2007
Receptionist
Frank Boucher Lincoln Mercury
01.2002 - 01.2005
Administrative Assistant
U.S. Army Library
01.2001 - 01.2002
Overnight Stocker/Cashier
Wal-Mart
01.2000 - 01.2001
Child Development Program Assistant
U.S. Army Child Development Center
01.1998 - 01.1999
Customer Service Representative
Best Buy
01.1995 - 01.1998
Customer Service Representative
Home Depot
01.1993 - 01.1995
High School -
Thomas S. Wooton High School
Associates in the Art of Business -
Western International University