Robin Mitzelos
Director
St. Paris,Ohio
Summary
A Director with 12 years of experience resulting in exceptional customer service, leadership, HR processes, and company goals. Experience leading to the ability to provide innovative solutions and to resolve company issues, as evidenced by a reduction in employee turnover rate. Strong communication skills with an ability to implement company policy, as evidenced in the creation of an employee handbook. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Degree Audit Coordinator
Central State University
08.2023 - Current
- Conducting audits for all of the student body.
- Provides support in maintaining the student information system, Banner course inventory and Degree Works.
- Communicate with advisors concerning student progress.
- Supports the Associate Registrar with the Catalog and other duties.
- Train others in the use of Degree Works and participate in the implementation of policy and procedures regarding the operations.
- Creating courses and programs in Banner and Degree Works.
- Communicate via email, phone, and in person with staff, faculty, and students.
- Work with Deans and Department Chairs regarding new and existing courses in Banner and Degree Works to ensure academic integrity and consistency.
- Supported degree audits with expert assistance and coordination
Family Community Partnership Support Supervisor
MVCDC
03.2021 - 02.2022
- Supervised five Family Support Specialists.
- Supported 7 teachers in performance of their duties.
- Conducted Parent Orientations at beginning of school year.
- Assisted with student interventions in classroom.
- Attended conferences with parents regarding student progress.
- Met with community business leaders.
- Recruited children for preschool program.
- Developed and maintained professional relationships with state Licensing personnel.
- Documented and tracked staff training and licensees.
Overnight Director
Solstice East
04.2014 - 03.2020
- Conducted new hire interviews, terminations, and exit interviews.
- Conducted performance reviews.
- Supervised over 25 employees.
- Tracked in-house trainings and required state guidelines.
- Created Over Night Mentor Employee Handbook.
- Created Monthly Bed Check Spread Sheets of residents for staff.
- Reduced employee turnover by 80 percent.
- Met with board members, Executive Directors, staff, and Program Directors for updates and monthly meetings.
- In charge of all shipping for the company.
- Oversaw all Incoming and outgoing mail for both staff and residents.
Education
Ph.D. - Curriculum and Instruction
University of Phoenix
Tuscon10.2020
Master of Science - Psychology
University of Phoenix
Tucson, AZ10.2010
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
Knoxville, TN05.2008
Skills
- Supervisory expertise
- Excellent Communication
- Training and Development
- Good Telephone Etiquette
- Organization and Time Management
- Planning and Coordination
- Supervisory experience
Accomplishments
- Management
- Transitional as well as a transformational leader
- Team building exercises as well as staff motivation
- Communication
- Delivered presentations and speeches in front of board members as well as executive directors
- Leadership
- Ability to manage teams of staff and clients gaining positive results
- Leadership Certificate attained.
- Supervised team of 25 staff members.
Timeline
Degree Audit Coordinator
Central State University
08.2023 - Current
Family Community Partnership Support Supervisor
MVCDC
03.2021 - 02.2022
Overnight Director
Solstice East
04.2014 - 03.2020
Ph.D. - Curriculum and Instruction
University of Phoenix
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
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