Robin Mohammed
Spring,Tx
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Lab Receptionist
Genesis Medical Group
08.2021 - 04.2025
- Enhanced workflow efficiency through effective execution of clerical duties.
- Executed lab order processing swiftly and accurately to support timely patient care.
- Coordinated and scheduled appointments to optimize patient flow and clinic efficiency.
- Maintained patient records meticulously to ensure compliance with privacy regulations and easy access to information.
- Provided exceptional customer service to patients and their families, addressing inquiries and resolving issues effectively.
- Verified insurance information diligently to facilitate seamless billing and reduce patient financial discrepancies.
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Maintained accurate records in electronic health systems, ensuring data integrity and confidentiality.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Assisted medical staff with administrative tasks, contributing to improved workflow and team collaboration.
- Developed and implemented office procedures that enhanced operational efficiency and patient satisfaction.
- Trained new receptionists on policies, procedures, and system navigation to ensure seamless onboarding.
- Coordinated communication between patients and medical professionals, fostering a positive care experience.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
General Manager
Viti Motel LLC
07.2017 - 08.2021
- Successfully implemented new policies and procedures to improve team efficiency
- Supervised seven team members.
- Prepared payroll
- Adhered to state and labor regulations.
- Check in/out guests
- Address and resolve customer issues
- Prepared county, city, and state taxes
- Led operational strategies to enhance guest satisfaction and increase revenue.
- Streamlined hotel operations by implementing cost-control measures and optimizing staff scheduling.
- Developed and executed marketing initiatives to attract new customers and retain existing clientele.
- Oversaw financial management, including budgeting, forecasting, and profit analysis for overall business growth.
- Mentored department managers on best practices in customer service and team leadership principles.
- Fostered strong relationships with vendors to ensure quality supplies and negotiate favorable terms.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service delivery standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Consultant
Classic Chevrolet
06.2014 - 08.2014
- Provide Exceptional Customer Service
- Aid in Dealer Trades
- Aid in Financial Contracting
- Sales Consultants
- Parkway Family Mazda -
Sales Consultant
Parkway Family Mazda
03.2013 - 05.2014
- Sales Person of the Month
- Provide Exceptional Customer Service
- Provide Up to Date Inventory listing
- Aid in Dealer Trades
- Aid in Financial Contracting
- Train and Develop new Sales Consultants
Sales Representative
HouTex Marketing
08.2012 - 01.2013
- Direct Sells Experience
- Provide customer service to Sam's Club members
- Sign up new DirecTV Customers
Foreman / Sprayer
Coastal Spray
02.2011 - 07.2012
- Train and Develop new recruits
- Ensure workers safety
- Preserve Chemical Room and Shop by keeping it neat, clean, and presentable
- Managed daily workflow
- Quality care check with company equipment
- Managed employee hours and daily duties
Education
Associate of Science - Computer - Aided Drafting and Architectural Drafting
Westwood College
Houston01.2010
Skills
- Active Listening
- Customer Service
- Data Entry
- Employee Training
- Phone Skills
- Quick Learner
- Troubleshooting
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Administrative support
- Professional demeanor
- Documentation and reporting
- Service-oriented mindset
- Office management
- Tech-Savvy
- Performance improvement
- Basic accounting
- Technical support
- Meeting preparation
- Staff management
- Front desk operations
Timeline
Lab Receptionist
Genesis Medical Group
08.2021 - 04.2025
General Manager
Viti Motel LLC
07.2017 - 08.2021
Sales Consultant
Classic Chevrolet
06.2014 - 08.2014
Sales Consultant
Parkway Family Mazda
03.2013 - 05.2014
Sales Representative
HouTex Marketing
08.2012 - 01.2013
Foreman / Sprayer
Coastal Spray
02.2011 - 07.2012
Associate of Science - Computer - Aided Drafting and Architectural Drafting
Westwood College
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