Robin Morales
Las Vegas,NV
Summary
Although I have extensive experience in the paint industry, my prior experience also includes hard and soft retail lines, training, store operations, money management and employee development. Exceptional customer service skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Dunn Edwards Paints
07.2016 - 12.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. Maintained or exceeded monthly budgeted sales goals, controllable expense management and product loss ratio.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts. Ensured store was well presented and realigned for ease of shopping.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Michael's Arts & Crafts Store
08.2010 - 10.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Business/Marketing
Pima College
Tucson, AZSkills
- Retail Inventory Management
- Promotional Planning
- Project Management
- Team Development
- Talent Recruitment
- Payroll Management
- Operations Management
- Financial Operations Management
- Performance Reviews
- Supply Ordering
Timeline
Store Manager
Dunn Edwards Paints
07.2016 - 12.2023
Assistant Store Manager
Michael's Arts & Crafts Store
08.2010 - 10.2011
Business/Marketing
Pima College
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