Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Robin Morgan

Robin Morgan

Poland,Indiana

Summary

REF: Patient Service Representitive Professional and highly skilled Office Manager with over 25 years of experience in medical practice management. Demonstrated strengths in medical program coordination and advanced abilities in patient scheduling, receivables and insurance claims administration, and overall continuing care programs for patient. Proven experience in office management and team building that have resulted in the development of successful medical practice. Skills and Qualifications: Proven ability to read medical transcript and apply appropriate ICD-9 and CPT codes Strong planning skills with patient-focused care Excellent work ethic and team player with positive attitude

Overview

32
32
years of professional experience

Work History

Product Builder

Aerotek-Boston Scientific
Spencer , In
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Supported prototype development efforts by constructing test models based on design specifications provided by the engineering team.
  • Increased overall productivity by proactively addressing potential obstacles and implementing solutions as needed.
  • Coordinated with other departments, such as sales and marketing, to gain insights into customer feedback, leading to continuous product improvement.
  • Contributed to a positive work environment through effective communication, teamwork, and proactive problemsolving.
  • Ensured compliance with safety regulations by adhering to established protocols and wearing protective gear as required.
  • Participated in regular training sessions to stay up-to-date on industry trends and best practices, enhancing overall job performance.
  • Performed quality assurance checks on finished products before shipping, ensuring that only top-quality items reached customers'' hands.
  • Maintained an organized workspace at all times, allowing for efficient access to tools and materials necessary for successful product assembly.
  • Utilized lean manufacturing principles to eliminate waste in the production process, resulting in cost savings for the organization.
  • Conducted regular equipment maintenance checks, minimizing downtime due to machine malfunctions.
  • Updated logs and completed production reports.
  • Assembled as many as [Number] [Products] each day.
  • Adhered to safety practices and quality standards at all times.
  • Packaged finished products, labeled boxes and stacked for shipment.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Assembly Line Worker

Chiyoda
Greencastle, Indiana
10.2021 - 12.2023
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
  • Increased production efficiency by consistently meeting and exceeding daily assembly targets.
  • Coordinated with quality control to ensure all assembled products met strict quality criteria.

Front Office Administrator Raymond

Raymond A Burris DDS
Indianapolis, IN
06.2012 - 04.2013
  • Scheduled appointments, registered patients,
  • Coded charts
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.
  • Determined prior authorizations for medication and  procedures.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Accurately posted and sent out all medical claims.
  • Submitted electronic/paper claims documentation for timely filing.
  • Precisely evaluated and verified benefits and eligibility.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.

Patient Service Representative

Putnam County Hospital
Greencastle, In
06.2011 - 06.2012
  • Scheduled appointments, registered patients
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various nursing facilities.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Diligently filed and followed up on third party claims.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Compiled necessary documents for surgical billing packages.
  • Determined prior authorizations for medication and outpatient procedures.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Researched questions and concerns from providers and provided detailed responses.
  • Reviewed, analyzed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Accurately posted and sent out all medical claims.
  • Submitted electronic/paper claims documentation for timely filing.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Precisely evaluated and verified benefits and eligibility.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.

Office Manager, Coding/Billing

Richard A Stanley DPM
Indianapolis, 46237
01.1993 - 05.2011
  • Office Manger
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Drafted biweekly time sheets for 5 employees.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Diligently filed and followed up on third party claims.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Compiled necessary documents for surgical billing packages.
  • Assigned appropriate medical codes with a number percent accuracy rate.
  • Determined prior authorizations for medication and outpatient procedures.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Researched questions and concerns from providers and provided detailed responses.
  • Accurately selected the proper descriptive code when more than one anatomical location was indicated.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Accurately posted and sent out all medical claims.
  • Submitted electronic/paper claims documentation for timely filing.
  • Performed billing and coding procedures for emergency room and outpatient services.
  • Precisely evaluated and verified benefits and eligibility.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Accurately posted surgeries, hospital visits and payments for assigned carriers.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma - General Studies

Whiteland Community High School
1979

Skills

  • Billing and collection procedures expertRecords management professional
  • Hospital inpatient and outpatient records
  • Records maintenance professional
  • Outpatient surgery coding specialist
  • Patient referrals expert
  • HCPCS Coding Guidelines
  • Familiar with commercial and private insurance carriers
  • Patient chart auditing ability
  • Insurance and collections procedures
  • Understands insurance benefits
  • Composed and professional demeanor
  • Office management professional
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Budgeting proficiency

 

  • Promotes positive behavior
  • Independent judgment and decision making
  • Quality improvement competency
  • Knowledge of Medicaid statutes and regulations
  • Supervisory training
  • Accomplished leader
  • Planning and development
  • Effective staff coach

Accomplishments

  • Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out county required paperwork for new hires, and preparing new hire manuals.
  • Reporting- Prepared regular charts on patients' health related history, medication restrictions and allergies.
  • Documentation - Documented patient information obtained from intake interviews.
  • Family Support- Provided support to families through education on procedures, regimens, prevention and care.
  • Collaboration - Collaborated with physicians to plan and implement patient care.
  • Charting - Developed and organized charts for all new and current patients, routinely updating information for physician reference.

Timeline

Product Builder

Aerotek-Boston Scientific
12.2023 - Current

Assembly Line Worker

Chiyoda
10.2021 - 12.2023

Front Office Administrator Raymond

Raymond A Burris DDS
06.2012 - 04.2013

Patient Service Representative

Putnam County Hospital
06.2011 - 06.2012

Office Manager, Coding/Billing

Richard A Stanley DPM
01.1993 - 05.2011

High School Diploma - General Studies

Whiteland Community High School

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