Robin Morrison-Fullen
Huntington,WV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Amazon
Huntington, WV
04.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Teller Supervisor
BB&T Branch Banking And Trust Now Known As Truist
Huntington, WV
02.1996 - 01.2020
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Fairland High School
Proctorville, OH05.1993
Skills
- Presenting Solutions
- Needs Assessment
- Responding to Difficult Customers
- Customer Account Management
- Correcting Discrepancies
- Issue and Complaint Resolution
- Customer Support
- Customer Data Confidentiality
- Exceptional Communicator
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Speaking Clearly
- Inbound and Outbound Calling
- Livechat Messaging
- Email Etiquette
- Team-Oriented and Cooperative
- Computer Proficiency
Additional Information
I started with Amazon as a seasonal associate in April 2020 and was converted to full time in October 2020. At that time I was assigned to the Affiliate Marketing group and have been in the top half rankings in of my team since.
Timeline
Customer Service Associate
Amazon
04.2020 - Current
Teller Supervisor
BB&T Branch Banking And Trust Now Known As Truist
02.1996 - 01.2020
High School Diploma -
Fairland High School
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