Robin Moyer
Carlisle,PA
Summary
Accomplished Office Manager at Pennsylvania Psychiatric Institute, Inc, with over 20 years of experience in office management and insurance coordination. Excelled in enhancing team productivity and client relations, implementing a comprehensive training program that significantly improved operational efficiency. Skilled in customer service and administrative support, adept at fostering a culture of mutual respect and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Pennsylvania Psychiatric Institute, Inc
03.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Liaison with billing office to ensure correct billing.
- Trained staff on use of insurance websites and insurance rules for correct patient billing.
- Insurance coordinator with 20+ years of insurance experience.
Office Coordinator
Pennsylvania Counseling Services
07.2000 - 03.2010
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Patient scheduling of appointments.
- Insurance coordinator.
- Played an intrigued part in developing a centralized billing department for facility-based billing.
- Liaison with billing office to reduce EOB denials and write offs by investigating insurance denials and authorization issues.
Education
High School Diploma -
Carlisle Senior High School
Carlisle06-1984
Skills
- Customer service
- Schedule coordination
- Office management
- Client relations
- Data entry
- Administrative support
- Payroll processing
- Scheduling
- Staff management
- Staff hiring
- Administrative oversight
- Scheduling expertise
- Training and coaching
- Computer skills
- Team leadership
- Onboarding and orientation
- Insurance expertise
- Understanding of basic Revenue Cycle
Certification
CRCS-Certified Revenue Cycle Specialist (Certification currently expired as it was not utilized in current position)
Arthur B. McMeans Award
Computer Learning Network Certification as an Administrative Health Assistant. Awarded at graduation as top in the class for educational and leadership excellence.
Timeline
Office Manager
Pennsylvania Psychiatric Institute, Inc
03.2010 - Current
Office Coordinator
Pennsylvania Counseling Services
07.2000 - 03.2010
High School Diploma -
Carlisle Senior High School
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