Robin Murphy
Sherman,TX
Summary
Dynamic leader with extensive experience in healthcare administration and human resources management, notably at Creative Solutions In Healthcare. Excelled in operations management and quality improvement, enhancing patient relations and boosting QIPP revenues by 200%. Skilled in organizational leadership and personnel management, adept at fostering high-performance teams and driving significant performance improvements.
Overview
18
18
years of professional experience
Work History
Licensed Nursing Home Administrator/Director of Human Resources
Creative Solutions In Healthcare
2023.12 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Improved profits [Number]% in single quarter.
- Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
- Managed operations at 112-bed facility.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Utilized data analysis techniques to identify trends in patient outcomes and inform strategic decision-making processes.
Administrator in Training
Creative Solutions In Healthcare
2020.10 - 2023.12
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated event planning efforts for company-wide meetings, trainings, and celebrations, resulting in seamless execution.
- Improved department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Negotiated contracts with suppliers that led to significant cost savings without compromising service quality.
- Coordinated and facilitated monthly QAPI/Qipp meeting. Increased QIPP Revenues by 200%
- Collaborated with cross-functional teams to develop comprehensive reports for senior leadership review, aiding in informed decision-making processes.
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
- Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.
- Created organized filing system to manage department documents.
Activity Director
Creative Solutions In Healthcare
2019.11 - 2020.10
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Assistant Administrator/ Activity Director
Rose Trails Nursing And Rehabilitation Center
2017.03 - 2019.10
- IPPP Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Assisted Administrator in Daily Tasks including: Reportable investigations and documentations, QIPP/QAPI system formation, implementation, and execution.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
Activity Director/Sales Marketer
Clairmont Of Longview
2015.06 - 2017.01
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
Dementia Care Coordinator
Briarcliff Health Center
2015.04 - 2017.01
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Activity Director/Sales Marketer/Dietary Services Manager
Heritage Nursing Center
2006.11 - 2012.02
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
- Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
- Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with depression or anxiety disorders.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
- Monitored budget and expenditures, keeping facility within budget.
Education
Bachelor of Science - Masters of Healthcare Administration
Texas State University
San Marcos, TX05.2024
Master of Science - Long-Term Care Administration
Texas State University
San Marcos, TX05.2023
Certified Dementia Care Coordinatior
Tyler Junior College
Tyler, MN10.2017
Nursing Home Activity Director License
Kilgore Junior College
Kilgore, TX04.2007
Bachelor of Arts - Fine Arts/Theatre
University of Texas At Tyler
Tyler, TX05.2005
Associate of Arts - Visual Arts/Art History/Theatre
Tyler Junior College
Tyler, TX05.2003
High School Diploma -
Mineola High School
Mineola, TX05.1998
Skills
- Organizational Leadership
- Operations Management
- Quality Improvement
- Personnel Management
- Patient Relations
- Healthcare administration
- Human Resources
- Human Resources Management
- Performance Improvement
- Employee Supervision
- Patient education and counseling
- Problem Identification
- Employee Performance Evaluations
Timeline
Licensed Nursing Home Administrator/Director of Human Resources
Creative Solutions In Healthcare
2023.12 - Current
Administrator in Training
Creative Solutions In Healthcare
2020.10 - 2023.12
Activity Director
Creative Solutions In Healthcare
2019.11 - 2020.10
Assistant Administrator/ Activity Director
Rose Trails Nursing And Rehabilitation Center
2017.03 - 2019.10
Activity Director/Sales Marketer
Clairmont Of Longview
2015.06 - 2017.01
Dementia Care Coordinator
Briarcliff Health Center
2015.04 - 2017.01
Activity Director/Sales Marketer/Dietary Services Manager
Heritage Nursing Center
2006.11 - 2012.02
Bachelor of Science - Masters of Healthcare Administration
Texas State University
Master of Science - Long-Term Care Administration
Texas State University
Certified Dementia Care Coordinatior
Tyler Junior College
Nursing Home Activity Director License
Kilgore Junior College
Bachelor of Arts - Fine Arts/Theatre
University of Texas At Tyler
Associate of Arts - Visual Arts/Art History/Theatre
Tyler Junior College
High School Diploma -
Mineola High School
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