Robin Murphy
Dover,DE
Summary
Accomplished career professional with a proven track record. Proficient in administrative support, showcasing strong written and verbal communication skills. Known for exceptional problem-solving capabilities and a self-starter. Comprehensive skills in using travel regulations, ensuring passenger needs are met with precision and understanding. Committed to enhancing passenger travel through dedicated care and customer service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Grief Counselor
Delaware Hospice
Dover, DE
10.2010 - Current
- Facilitated support groups for individuals and families dealing with grief and bereavement.
- Provided individual counseling to clients who are grieving the loss of a loved one.
- Developed and implemented therapeutic plans tailored to each client's unique needs.
- Assisted clients in identifying, expressing, and understanding their emotions related to grief.
- Conducted assessments to evaluate the severity of an individual's grief symptoms.
- Educated clients on healthy coping strategies for managing their grief.
- Maintained accurate records of all sessions and interventions provided to clients.
Case Manager
Children and Familes First
Dover , DE
10.2006 - 10.2010
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Passenger Service Agent
Air Force
Kadena AB, Japan
07.1986 - 07.1998
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers and reviewed travel requirements for active duty and reserve members, dependants, and DoD civilians.
- Issued appropriate travel documentation and verified travel authorizations.
- Conducted terminal clerical and administrative duties, including maintaining office operations, reports, correspondence through email and official letters, schedules, and snack bar expenses
- Weighed, tagged, and determined excess baggage allowances.
- Reviewed travel regulations relating to worldwide and government travel.
- Adherded to travel rules and procedures to include
- Answered customer questions regarding flight information, and travel regulations.
- Ensured all safety protocols were followed during the check-in and boarding process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Communicated effectively with other departments, including baggage, in-flight kitchen, USO, and Air Terminal Operations Center
- Resourceful in applying correct regulations and travel policies .
- Prepared reports detailing daily activities including number of boarded passengers, delays and space available waiting list.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with travel arrangements, ticketing, and adjustments to itinerary to include down-range transportation such as connecting flights, buses, or rental cars.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Utilized PA system to announce space available flights, arrivals, departures and delays.
Education
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DE05-2006
Air Transportation
Air Transportation Technical School
Shepherd, TX09-1986
Skills
- Assist in making travel arrangements
- Review orders and verify travel eligibility
- Utilize appropriate travel regulations
- Adhere to transportation rules and procedures
- Determine excess baggage, transportation, and car rental allowances
- Clerical and administrative office support
- Communicate effectively in writing and orally
- Understanding of various modes of travel, including foreign and domestic, military and commercial travel
Certification
Certification in Thanatology
Timeline
Grief Counselor
Delaware Hospice
10.2010 - Current
Case Manager
Children and Familes First
10.2006 - 10.2010
Passenger Service Agent
Air Force
07.1986 - 07.1998
Certification in Thanatology
Bachelor of Science - Behavioral Sciences
Wilmington University
Air Transportation
Air Transportation Technical School
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