Robin Nathaniel

• Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
• Managed emergency situations, implementing safety protocols to guarantee passenger safety.
• Conducted pre-flight safety checks, verifying equipment functionality and readiness.
• Collaborated with crew members to maintain efficient cabin operations during flights.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Streamlined boarding processes to enhance efficiency and reduce turnaround times.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

• Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction.
• Assisted in training new team members on best practices for service and product knowledge.
• Managed customer accounts, ensuring accurate updates and documentation in CRM systems.
• Provided feedback on process improvements to streamline service delivery and reduce response time.

• Ensured accurate labeling and documentation of specimens for laboratory analysis.
• Maintained inventory of supplies, ensuring availability for daily operations.
• Collaborated with healthcare professionals to ensure patient comfort during procedures.
• Oversaw compliance with regulatory standards and quality control measures in the lab environment.
• Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Collected fluid or tissue samples by using appropriate collection procedures.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
• Packaged and shipped specimens to central lab daily.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Centrifuged blood samples as outlined in clinical protocols.
• Performed Supervisor duties within the lab.
• Calling and tracking lab results not yet posted in the system

• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Resolved passenger conflicts and medical emergencies during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured safety and comfort of customers onboard aircraft.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

• Performed blood draws using venipuncture and capillary techniques, ensuring patient comfort and safety.
• Maintained accurate patient records and documentation in compliance with regulatory standards.
• Collaborated with healthcare team to optimize patient flow and minimize wait times for procedures.
• Trained new staff on phlebotomy protocols, enhancing team efficiency and adherence to best practices.
• Conducted quality control checks on equipment, ensuring reliable performance for successful specimen collection.
• Streamlined inventory management processes for supplies, resulting in increased availability of essential phlebotomy tools.
• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

• Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Organized daily work based on collection priority.
• Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
• Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
• Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
• Used personal protective equipment correctly to protect coworkers and patients.

• Performed venipunctures and capillary collections with precision to ensure patient safety and comfort.
• Managed specimen processing and labeling to maintain integrity and avoid errors in testing.
• Trained new staff on phlebotomy procedures, enhancing team competency and service quality.
• Collaborated with healthcare providers to coordinate patient care and optimize sample collection schedules.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Hired during Internship
• Worked in the ER where all labs were STAT ordered.
• Trained to work in all 10 areas of the ER and on the floor.
• Trained to be a team lead for the overnight crew.

• Provided ADLs for paralyzed patients being cared in their home.
• Provided meals, and dispensed meds under the supervision of the charge nurse.
• Trained other CNAs
• Transported the patient to doctors appointments and family functions.
• Prepared meals
• Using the Hoyer lift showered the patient on a regular basis.
• Attended mandatory office meetings.
• Kept records of day to day activities of the patient.
• Performed a shift changed before and after.

• Answered telephone and paged physicians on call for immediate attention of patient.
• Answered call beds of patient who had undergone surgery previously.
• Served snacks for aftercare.
• Overnight 12 hour position.
• Discharged documents prepared and delivered.
• Assisted phlebotomy technician.
• Consulted with the patients family for assistance with services.
• Contacted nurses when applicable.

• Using a 16 gauge needle for blood collection being donated. After entering the health screening process in the system, collected BP, temp, and Pulse for qualified donations.
• Travel 100% for mobile blood drives.
• Performed additional tube collection for various testing.
• Helped set up and take down equipment.
• Callbrated equipment for optimal performance.
• Monitored patients for fainting and other health issues due to collection.
• Maintained accurate records of donations, ensuring compliance with regulatory standards.

• Responsible to 14-16 patients a night. Prepared them for bed, turned, changed and fed before bedtime.
• Overnight position, prepared some for early appointments the next morning.
• Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.

Picked, packaged, and pulled orders for car part delivery throughout various parts of the city of Atlanta, according to the routes given for the week.

Attended weekly Safety meetings.

Collected cash and checks for payments from accounts.

Returned parts to the warehouse, that were cored, damaged or no longer needed.

Performed excellent customer service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed a 5 chair salon, performed latest techniques for the most popular styles.
• Accounts receivable and payable duties along with ordering supplies.
• Organized continuing education for area stylists with new product lines.
• Accounting, done for tax records for styists on commission not booth rental.
• Paid sales taxes on retail items sold in the salon.
• Conducted interviews for new employees.
• Purchased inventory relevant to retail sales for at home care.
• Consulted with customers before any services rendered.
• Kept the salon maintained and welcomed State Board audits.