Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ROBIN NATION

MIDWEST CITY,OK

Summary

Confident Financial Coordinator touting 10+ years of expertise in benefits explanation and payment collection. A real go-getter thrives in busy office environments and remains calm in high-pressure situations. An educated and friendly professional known for having outstanding administrative skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Financial Coordinator

Blue Pearl Pet Hospital
07.2023 - Current
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Explained insurance benefits, fees and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.
  • Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
  • Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
  • Streamlined month-end closing procedures, reducing time spent on reconciliations and adjustments.
  • Improved financial reporting accuracy by streamlining data entry processes and implementing automated systems.
  • Reduced budget discrepancies with thorough analysis of expense reports and timely resolution of any issues.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Prepared balance sheets, cash flow reports and income statements.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Specialty Account Coordinator

Mercy Hospital
03.2022 - 07.2023
  • Obtained all authorizations for all infusion and oncology for all oncology departments.
  • Submit Appeals for denials and stayed on top of the insurance to get it approved.
  • Help find payment plans, free drugs, or co-pay assistance as needed.
  • Speak fluently with Doctors, Nurses and Staff.
  • Able to read all Clinicals and Labs for information to help get the authorizations paid.
  • Epic, Insurance Provider Portals, Word, Outlook, Excel knowledgeable with Superior performance.

Certified Pharmacy Technician

OptumRx
12.2012 - 03.2022
  • Prior authorization for medications for United Healthcare, AARP, and various other insurance according to their formularies.
  • Quality assurance to make sure all information is accurate.
  • Phones, faxes and computer work.
  • Imaging monitoring, quality control, help with Medicare audits and develop new practices and processes with Macros to give quality performance in a shorter amount of time.
  • Direct a team of ten team members in the operations of everyday processes and check for any possible problems.
  • Comes up with easier processes for new employees to learn and make a stress-free learning environment.
  • Helps out multiple supervisors by covering different shifts and jobs that need to be done for the team to run smoothly.
  • Juggles many hats to keep the company keep up and running and make an enjoyable working environment.
  • National Certification license: 6301-0701-0416-937.
  • Team Leader for Image Monitoring. Responsible for ten employees and makes sure that all systems and practices are well monitored and running correctly.
  • Faxing, typing, excel reports, computer knowledge.
  • Self-Starter and problem solver.

Pharmacy Technician

Pharmacorr
08.2009 - 12.2012
  • Oklahoma Pharmacy Technician license: 13828.
  • Fills orders and make sure all paperwork and approvals needed according to Oklahoma and various state pharmacy rules.
  • Works with Control I, II, III, IV, and V drugs.
  • Works with Pharmacists.
  • Employee of the Month two months.
  • Multi-task oriented person that helps to come up with various processes to make the company run smoothly-from holding teaching seminars to picking up different shifts to help make sure there is always coverage.
  • Self Starter who loves new projects and coming up with ways to make a task more efficient and cost effective.

Patient Care Coordinator

Beltone
07.2006 - 08.2009
  • Provide great customer care to all patients.
  • Answer multi-line phones, filing, general office duties.
  • Keep inventory accurate and organized.
  • Clean and repair hearing aids.
  • Keep accurate cash records.
  • Help the Hearing Instrument Specialists in all tests.
  • Verify all insurances.
  • Office Manager.

Quality Assurance Coordinator/Insurance

Walgreen's Home Care
04.2006 - 07.2006
  • Verify all insurances for all orders.
  • Submit and receive all authorizations.
  • Answer multi-line phones, filing, general office duties.
  • Provide great customer service to both patients, insurance carriers, and medical community.
  • Make sure all orders were correct and accurate to get fully paid.
  • Office Manager/Assistant to President of Company.

Quality Assurance Coordinator/Insurance

Canadian Valley Medical Solutions
06.2005 - 04.2006
  • Verify all insurances for all patients and orders.
  • Answer all patient questions concerning billing and orders.
  • Answer multi-line phones, filing, general office duties.
  • Office Assistant.

Office Assistant

Apria Healthcare
03.2004 - 06.2005
  • Answer multi-line phones, filing, general office duties.
  • Provide answers to patients, insurance carriers, and medical community for all orders.
  • Make sure all orders were correct and accurate to get fully paid and delivered successfully.
  • Top 'Build the Order' representative-4 months in a row.
  • Office Assistant-faxing, answers multi-lined phone, typing, worksheets, and other office type duties.

Customer Service Representative

Assurant Group
01.2002 - 03.2004
  • Provide customer service in an in-bound call center for Staples Extended Warranty.
  • Provide answers to customers, Staples employees, and service technicians.
  • Make sure all orders were correct and accurate according to the extended warranty.
  • Best Quality Assurance Customer Service Representative Award-14 months in a row.
  • In charge of eight employees to make sure the evening shifts were covered and no lapse in coverage.

Education

Oklahoma State University - Speech Pathology/Deaf Education

Oklahoma State University
Stillwater, OK

Skills

  • Bookkeeping
  • Tax compliance
  • Revenue recognition
  • Bank reconciliation
  • Microsoft Excel
  • Data entry
  • Verbal and written communication
  • Benefits explanation
  • Invoice processing
  • Appointment scheduling
  • Payment collection
  • Telephone etiquette
  • Customer Service

Accomplishments

  • Cut total of past due accounts from over $250,000 to $35,000 in less than 8 months.

Certification

  • Nationally Licensed Pharmacy Technician-January 2014 to present

Languages

ASL
Native or Bilingual

Timeline

Financial Coordinator

Blue Pearl Pet Hospital
07.2023 - Current

Specialty Account Coordinator

Mercy Hospital
03.2022 - 07.2023

Certified Pharmacy Technician

OptumRx
12.2012 - 03.2022

Pharmacy Technician

Pharmacorr
08.2009 - 12.2012

Patient Care Coordinator

Beltone
07.2006 - 08.2009

Quality Assurance Coordinator/Insurance

Walgreen's Home Care
04.2006 - 07.2006

Quality Assurance Coordinator/Insurance

Canadian Valley Medical Solutions
06.2005 - 04.2006

Office Assistant

Apria Healthcare
03.2004 - 06.2005

Customer Service Representative

Assurant Group
01.2002 - 03.2004

Oklahoma State University - Speech Pathology/Deaf Education

Oklahoma State University

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