Robin Nichols
Geneva
Summary
Dynamic Shift Manager with a proven track record at Arby's, excelling in customer service and employee training. Skilled in cash handling and decision-making, I effectively resolved customer complaints and enhanced team performance. Committed to maintaining workplace safety and operational efficiency, I fostered a positive environment that elevated guest experiences.
Overview
5
5
years of professional experience
Work History
Shift Manager
Arby's
04.2025 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Supported inventory management by organizing stock and monitoring supply levels.
- Implemented customer service best practices to enhance guest experiences.
- Collaborated with team to maintain cleanliness and organization of workspace.
- Engaged with customers to address inquiries and resolve concerns promptly.
- Maintained compliance with health and safety regulations during shift operations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Member
Arby's
01.2023 - Current
- Provided exceptional customer service by taking orders accurately and efficiently.
- Operated kitchen equipment safely, adhering to all health and safety regulations.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Retail Sales Associate
Dollar Tree
02.2021 - 11.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Processed transactions efficiently using point-of-sale systems, ensuring minimal wait times.
- Trained new team members on store policies and customer service best practices.
Education
Associate of Science - Fine Arts
Finger Lakes Community College
Canandaigua, NYAssociate of Applied Science - Graphic Design
Finger Lakes Community College
Canandaigua, NYSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Delegating work
- Flexible schedule
Languages
English
Native or Bilingual
Timeline
Shift Manager
Arby's
04.2025 - Current
Crew Member
Arby's
01.2023 - Current
Retail Sales Associate
Dollar Tree
02.2021 - 11.2022
Associate of Science - Fine Arts
Finger Lakes Community College
Associate of Applied Science - Graphic Design
Finger Lakes Community College
Similar Profiles
Eli KnasinskiEli Knasinski
Crew Member at Arby'sCrew Member at Arby's
Christian NorrisChristian Norris
Fry Cook at Arby'sFry Cook at Arby's
Tobias StapletonTobias Stapleton
Shift Manager at Arby'sShift Manager at Arby's
Abla ZidaniAbla Zidani
Assistant at Permanent Mission of Morocco to the United NationsAssistant at Permanent Mission of Morocco to the United Nations
Brianna EssigBrianna Essig
Patient Care Technician at Clifton Springs Hospital & ClinicPatient Care Technician at Clifton Springs Hospital & Clinic