Robin Niles
Manager
Granada Hills,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to Client Service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through being assertive on the job. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Client Service Manager
Ryan LLC
09.2013 - 03.2023
- Addressed client request for emails, property tax question. Followed through with client requests to resolve problems and issues.
- Tracked billing for the Property Tax reductions.
- Forward emails to and from the client as the main contact for client contact and income expense
- Made sure all information was installed at the site level in our database.
- Delivered annual; Property Tax budgets created and information relayed via spreadsheets or through our custom Property Tax data base.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to +_ 50 emails a day for client or the current Managers district.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Client Service Manager
Thomson Reuters
07.2018 - 09.2021
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Client Services Manager
Deloitte & Touche
06.2013 - 07.2018
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Scheduled and attended meetings with clients and prospective clients as requested.
Education
Associate of Arts - Accounting And Business Management
Los Angeles Valley College
Van Nuys, CA09.1983
No Degree - Property Tax
IPT - Institute For Processual in Taxation
Atlanta, GASkills
My skills are different from the On-Line list For the past 20 years have been a Client Service Manager for Property Tax clients I had my share of clients and responded to there request timely and and also oversaw the annual budget for Property Tax
Created custom spreadsheets depending on the clients needs
Oversaw our office's California Appeal Season - with at least 5,000 parcels and a team of 10 co-workers in our office to review and update our database and get the appeals files
- Administrative Support
- Skilled Trainer
- Customer Service
- Customer Relations
- Customer Service Management
- Coaching and Training
- High Customer Service Standards Adherence
- Client Service Standards
- Client Experience Management
Timeline
Client Service Manager
Thomson Reuters
07.2018 - 09.2021
Client Service Manager
Ryan LLC
09.2013 - 03.2023
Client Services Manager
Deloitte & Touche
06.2013 - 07.2018
Associate of Arts - Accounting And Business Management
Los Angeles Valley College
No Degree - Property Tax
IPT - Institute For Processual in Taxation
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