Robin Norris
Trotwood,OH
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining detail records.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Tharaldson Hospitality
01.2024 - Current
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Performed Taxes for all guests that stay 30 plus nights/Tax rebates to all guest's that stay 30 plus nights
Operations Supervisor
Tharaldson Hospitality
01.2014 - 01.2024
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Housekeeping Executive
Tharaldson Hospitality
01.2012 - 03.2014
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Collaborated with management to develop and implement innovative strategies for improving departmental performance.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
Education
No Degree - Business Management
Grand Canyon University
Phoenix, AZNo Degree - Law (Pre-Law)
University of Dayton
Dayton, OHSkills
- Hospitality services
- Guest Relations
- Listening Skills
- Employee Supervision
Accomplishments
Managed team of 40 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Manager
Tharaldson Hospitality
01.2024 - Current
Operations Supervisor
Tharaldson Hospitality
01.2014 - 01.2024
Housekeeping Executive
Tharaldson Hospitality
01.2012 - 03.2014
No Degree - Business Management
Grand Canyon University
No Degree - Law (Pre-Law)
University of Dayton
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