Robin N. Thayer
Decatur,GA
Summary
Highly organized healthcare professional with solid background in managing patient records and medical documentation. Proven ability to maintain accurate and confidential records, supporting effective healthcare delivery. Known for strong collaboration skills and results-driven approach, adapting effectively to evolving healthcare needs.
Overview
25
25
years of professional experience
Work History
Medical Records Assistant III
Emory Student Health Services
01.2021 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained accuracy, completeness, and security for medical records and health information.
Patient Service Coordinator
Emory Student Health Services
06.2016 - 01.2021
- Greet and direct patients, maintain and update data at every visit, electronically verify all insurance coverage, register, and create new patient MRN. Patient appointment scheduling. Maintain a good working relationship within the department and other departments.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Medical Records Specialist
Children’s Specialist Services
05.2014 - 01.2015
- Locate and retrieving records from clinical areas. Quality assurance of complete medical records during indexing and scanning, Identifies and monitors outdated and unapproved illegible forms that need revised.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Medical Records Specialist
Emory Children’s Center
10.2008 - 01.2014
- Maintained patient confidence by keeping patient records information confidential.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Supported medical staff by providing organized and accurate medical records.
- Adhered strictly to HIPAA regulations, maintaining confidentiality of patient information and ensuring secure storage of medical records.
Medical Records Clerk
Emory University Student Health Services (Temp)
08.2006 - 01.2008
- Distribute all lab results to physicians. Coordinate delivery of all medical records as requested by clinic. Maintain medical release of information and request of patients.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Updated patient records with new information to keep data current and accurate.
- Facilitated smooth communication between departments by providing timely access to patient records.
Medical Records Specialist
Emory Medical Care Foundation (Temp)
07.2006 - 08.2006
- Obtain medical request from offsite coders. Update data on anesthesia logs, distribute interoffice and outgoing mail. Pull operative and radiology reports.
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Increased efficiency of medical teams by maintaining an organized and up-to-date database of patient records.
- Minimized risk exposure for the organization by conducting regular audits of stored records and addressing any discrepancies found.
- Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
Front Office Specialist
Oakhurst Medical Centers
07.2000 - 09.2004
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Greeted, registered, and checked in patients.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Reviewed and updated customer information in database for accuracy.
Education
Medical Administration Diploma - Medical Administration
Everest
Atlanta, GA01.2005
Skills
- Multitasking proficiency
- Active listening
- Time management capabilities
- Clinical documentation
- Electronic health records management
- Customer service
- HIPAA compliance
- Written and verbal communication
- Data entry
- Medical terminology understanding
- Document scanning and archiving
- Referral tracking
- Epic systems
- Critical thinking
Timeline
Medical Records Assistant III
Emory Student Health Services
01.2021 - Current
Patient Service Coordinator
Emory Student Health Services
06.2016 - 01.2021
Medical Records Specialist
Children’s Specialist Services
05.2014 - 01.2015
Medical Records Specialist
Emory Children’s Center
10.2008 - 01.2014
Medical Records Clerk
Emory University Student Health Services (Temp)
08.2006 - 01.2008
Medical Records Specialist
Emory Medical Care Foundation (Temp)
07.2006 - 08.2006
Front Office Specialist
Oakhurst Medical Centers
07.2000 - 09.2004
Medical Administration Diploma - Medical Administration
Everest
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