Robin Oates
Orangeburg,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Automotive Service Writer
Orangeburg Automotive CDJR
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Implemented routine scheduled maintenance programs for established customers.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Answered service department phone and responded promptly to questions and messages.
Customer Service Representative
The Department of Public Utilities
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Service Writer
Blanchard Equipment Company
05.2012 - 08.2014
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Bamberg Ehrhardt High School
Bamberg, SC06-1989
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
- Professional telephone demeanor
Timeline
Customer Service Representative
The Department of Public Utilities
09.2019 - Current
Service Writer
Blanchard Equipment Company
05.2012 - 08.2014
Automotive Service Writer
Orangeburg Automotive CDJR
High School Diploma -
Bamberg Ehrhardt High School
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