Summary
Overview
Work History
Education
Skills
Timeline
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ROBIN Woods

Muskogee,OK

Summary

Dynamic Human Resources Specialist with a proven track record at the City of Muskogee, excelling in talent acquisition and compliance. Adept in administrative oversight and recordkeeping, I effectively enhanced recruitment processes and employee engagement initiatives. Strong communicator and problem-solver, committed to driving operational excellence and fostering team productivity.

Overview

27
27
years of professional experience

Work History

Human Resources Specialist

City Of Muskogee
Muskogee, OK
11.2023 - Current
  • Facilitated recruitment transactions, including application screening, interviews, and background checks.
  • Participated in special recruitment initiatives and job fairs to strengthen talent acquisition efforts.
  • Maintained personnel files in compliance with legal standards and organizational policies.
  • Responded to inquiries regarding employment status, benefits, and payroll processes.
  • Conducted research on personnel issues, delivering actionable recommendations to management.
  • Administered Family Medical Leave program, ensuring adherence to federal regulations.
  • Prepared reports and organized employee recognition events to enhance workplace culture.
  • Coordinated various HR activities to support departmental objectives and improve operations.

Executive Assistant

City Of Muskogee
Muskogee, OK
11.2017 - 11.2023
  • Managed reception duties for Assistant City Manager, providing information and assistance to visitors.
  • Transcribed meeting minutes and executed agendas for Economic Development, Airport Board, and City Facilities Board.
  • Coordinated logistics, agendas, and travel arrangements for conferences and training for Assistant City Manager.
  • Served as backup for Executive Assistant during approved time off, ensuring continuity of operations.
  • Screened calls and emails, directing inquiries to appropriate personnel for timely responses.
  • Facilitated communication by responding to emails and correspondence to enhance City business processes.

Call Center Supervisor

Customer Contact Channels
Tahlequah, OK
04.2012 - 03.2015
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.

Operations Supervisor

Dollar Thrifty Automotive Group
Tahlequah, OK
09.1998 - 04.2012


  • Instrumental in development of daily operations of new call center in Tahlequah call center
  • Motivated and mentored new and current sales agents
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Enhanced operational performance and reduced labor.
  • Motivated and trained employees to maximize team productivity.
  • Conducted performance reviews for CSRs to reduce resolution times and improve customer satisfaction ratings.

Education

Bachelor of Arts - Home Economics in Business, Minor in Business

Northeastern State University
Tahlequah, OK
12.1987

Skills

  • Administrative oversight and support
  • Meeting preparation and agenda setting
  • Customer service and inquiry response
  • Verbal and written communication
  • Recordkeeping and documentation

Timeline

Human Resources Specialist

City Of Muskogee
11.2023 - Current

Executive Assistant

City Of Muskogee
11.2017 - 11.2023

Call Center Supervisor

Customer Contact Channels
04.2012 - 03.2015

Operations Supervisor

Dollar Thrifty Automotive Group
09.1998 - 04.2012

Bachelor of Arts - Home Economics in Business, Minor in Business

Northeastern State University

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ROBIN Woods