Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Robin Owens

Robin Owens

Castle Rock,CO

Summary

Skilled professional assistant, with background in various office settings including legal, property management, and patient settings. Capable of handling high-paced environment and demands with competence and pleasant demeanor. Knowledgeable about patient/client HIPAA compliance, service and clerical requirements. Dedicated to offering exceptional assistance to team members and customers alike. Skilled at coordinating appointments, organizing correspondence and facilitating office communication. Positive and upbeat with strong relationship-building abilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Paralegal

The Law Offices Of Jae Mundt
11.2019 - 05.2023
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Sourced the personal injury client and worked substantially on case that obtained the largest personal injury settlement to date at the practice .
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared legal motions, pleadings and demand letters with attorney supervision.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized medical records, legal documents and other material to provide attorney with relevant material for cases.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Collaborated with attorneys to develop strategies for each case.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Edited and proofread legal documents to verify accuracy.

Executive Administrative Assistant

Washington Mutual
11.2004 - 01.2006
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential office files and records.
  • Answered high volume of phone calls and directed to appropriate party or department.
  • Answered Client questions and directed them regarding appropriate avenues for inquiries on their personal investment accounts.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Assistant to the Property Manager

OHBA Management Corp.
12.1999 - 07.2003
  • Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
  • Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
  • Supported property manager with lease negotiations, resulting in favorable terms for both parties.
  • Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
  • Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
  • Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
  • Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
  • Organized community events for residents, fostering a sense of belonging within the property environment.
  • Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
  • Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than 330 property units.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Associate of Arts -

North Lake College
Irving, TX
05.2018

Skills

  • Relationship Building
  • Proficient in MS Office
  • Confidentiality and HIPAA compliance
  • Account and Office Administration
  • File and Records Management
  • Attention to Detail

Certification

  • Paralegal Certificate - Graduated Summa Cum Laude from professional development course in Paralegal Studies at the Professional Development Institute of the University of North Texas. 2018

Timeline

Paralegal

The Law Offices Of Jae Mundt
11.2019 - 05.2023

Executive Administrative Assistant

Washington Mutual
11.2004 - 01.2006

Assistant to the Property Manager

OHBA Management Corp.
12.1999 - 07.2003

Associate of Arts -

North Lake College

Similar Profiles

CREATE PROFILE
Robin Owens