ROBIN PACHECO

• Training and implementation of integrated IV infusion pumps with Epic EMR

• Presented Epic training for Clindoc and Clindoc Ancillary applications in live onsite classes

• Provided at the Elbow go live support

• Presented Epic training in Radiant, Cupid, and ClinDoc applications in live onsite classes
• Provided At the Elbow go live support
• Rounded in the hospital to provide upgrade information and training on the fly
• Worked the Service Now help desk during and post go live placing tickets and working to resolve issues
• Worked with my application team to write application lesson plans, exercise books and EUPAs

• Presented Epic training for the Stork application on site in person in a classroom setting
• Provided At the Elbow go live support
• Worked the Service Now help desk during and post go live placing tickets and working to resolve issues
• Assisted with lesson testing ahead of end user training

• Presented Epic training for the Stork application virtually using Microsoft Teams
• Assisted with Go Live virtually using Microsoft Teams.

• Provided Remote End User Training via WebEx to clinical and non-clinical staff
• Functioned as a WebEx Training Producer to assist end users in connecting to Epic, Citrix, and virtual training classrooms
• Provided direct end user training to clinical and non-clinical staff ahead of Epic go live
• Worked with my application team to write application lesson plans and exercise books
• Provided at the elbow support during go live and worked tickets to find resolutions
• Provided on the fly refresher training to end users during go-live

• Credentialed Trainer, Stork (primary) and ClinDoc Applications Oklahoma State University Medical Center, Tulsa, OK
• Credentialed Trainer, ClinDoc and Stork Applications Baptist Health, ClinDoc and Stork, Little Rock, AR
• Credentialed Trainer, Stork Application Scripps Health, Stork, San Diego, CA
• Credentialed Trainer, ClinDoc and Stork Applications Saint Francis Health, ClinDoc and Stork, Muskogee, OK
• Credentialed Trainer, ClinDoc and Stork Applications Bryan Health, Stork (NICU Focus), Lincoln, NE
• Credentialed Trainer, ClinDoc and Stork Applications UC Irvine Medical Center, ClinDoc, Orange, CA
• Centura Health, ClinDoc and Stork, Denver and Pueblo, CO
• Presented Epic ClinDoc and Stork Applications to Providers and nursing staff in various hospital systems in preparation of Epic Go Live
• Successfully passed a Credentialing Panel presentation with each hospital system to earn and maintain Credentialed Trainer status
• Actively participated in writing, reviewing, and updating curriculum, exercise books, and Tip Sheets ahead of end user training and Go Live
• Remained current on all build changes, frequently reviewed tip sheets, and practiced workflows to ensure my presentations were accurate for all end users
• Conducted Superuser refresher training and At the Elbow orientation courses
• Provided at the elbow support during Go Live at all sites.