Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBIN PAPPAS

Smithtown,NY

Summary

Patient Service Representative with expertise in insurance verification and customer service at Home Grown Essentials. Improved patient satisfaction through streamlined check-in processes and precise record management, ensuring compliance with HIPAA regulations. Proficient in medical terminology and effectively addressing patient inquiries to enhance healthcare experiences.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

HOME GROWN ESENTIAL PEDIATRICS
01.2022 - Current
  • Verified insurance eligibility and coverage for patients, ensuring precise records.
  • Secured patient information and medical records to meet HIPAA privacy regulations.
  • Collected and entered patient demographic and insurance data into the database.
  • Streamlined check-in and check-out processes to enhance patient experience.
  • Provided exceptional customer service by addressing patient inquiries and concerns.
  • Improved registration and insurance verification efficiency, boosting patient satisfaction.

Insurance Verification Specialist

Northwell Health System
05.2007 - 11.2021
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during verifications.
  • Verified insurance benefits promptly prior to patient procedures and appointments.
  • Updated patient records with accurate, current insurance policy details.
  • Maintained understanding of medical terminology to facilitate service comprehension.
  • Contacted insurance carriers to clarify policies and individual patient benefits.
  • Managed high-volume insurance verifications within strict time constraints for operational efficiency.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

Education

High School Diploma -

Benjamin N Cardozo
Bayside, NY
06-1976

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Medical terminology
  • Scheduling appointments
  • Payment collection
  • Patient confidentiality
  • Patient intake

Timeline

Patient Service Representative

HOME GROWN ESENTIAL PEDIATRICS
01.2022 - Current

Insurance Verification Specialist

Northwell Health System
05.2007 - 11.2021

High School Diploma -

Benjamin N Cardozo
ROBIN PAPPAS