Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Parker

Douglasville,GA

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

ConnectDx Labs
Douglasville, GA
08.2018 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Customer Service Specialist

United Healthcare Group
Douglasville, GA
08.2017 - 10.2020
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Contacted multiple customers to negotiate and resolve outstanding medical bills, accounts, and balances.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed over 50 inbound and outbound calls per day.

Medical Administrative Assistant

Huggins Medical Group
Douglasville, GA
02.2015 - 05.2018
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments for over 50 patients per day and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Developed and managed accurate and confidential patient records.
  • Maintained current and accurate medical records for patients.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Education

High School Diploma -

New Manchester High School
Douglasville, GA
08.2012

Skills

  • Building Customer Trust and Loyalty
  • Efficient in Multi-tasking
  • Customer Service and Assistance
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • High-Volume Call Environments
  • Administrative and Office Support
  • Team-Oriented and Cooperative
  • Online Chat
  • Document and Records Management
  • Inbound and Outbound Calling

Timeline

Customer Service Specialist

ConnectDx Labs
08.2018 - Current

Customer Service Specialist

United Healthcare Group
08.2017 - 10.2020

Medical Administrative Assistant

Huggins Medical Group
02.2015 - 05.2018

High School Diploma -

New Manchester High School

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Robin Parker