Painting, photography, creating jewelry
Robin Parker
Sr. Business Office Manager
Warwick,RI
Summary
Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Sr. Business Office Manager
AdCare Rhode Island Inc.
03.2014 - 03.2025
- Greeted and welcomed new clients, establishing and updating accounts into the CPSI software.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel, managed 300 accounts and drove productivity improvements.
- Led daily activities of the Warwick Outpatient, collection of copays and account balances, insurance verification and collection of data required by the Joint Commission.
- Developed and maintained relationships with multiple hospitals, out of state and local court systems, as well as local DCYF agencies, and doctors offices .
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current for this OP site.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Produced high-quality documents, letters, spreadsheets and presentations for internal and customer-facing needs using Microsoft and Excel.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Ordered all office supplies including ink cartridges, toner and paper.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Office Manager
East Coast Primary Care
08.2012 - 03.2014
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Performed billing, collection and reporting functions.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Ordered all office supplies including ink cartridges, toner and paper.
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
Education
General Studies
Community College of Rhode Island
Warwick, RISkills
- Presentation design
- Documentation and control
- Policy and procedure modification
- Accounts payable / accounts receivable
- Bookkeeping
- Staff management
- Strategic planning
- Microsoft Office expertise
- Business administration
- Credit and collections
- Scheduling
- Payroll and budgeting
- Data entry
- Data management
- Workflow planning
- Microsoft Office Specialist Certification
- Friendly nature
- Deadline driven
- Documentation expertise
- Administrative support
- Accounting
- Office management
- Contract negotiations
- Excellent multi-tasking ability
- High accuracy
- Account reconciliation
- Staff training and development
- Office administration
- Deadline management
- Employee onboarding
- Systems proficient with: TIMMS, CPSI, Salesforce Classic and Lightening, Aura, and several others
- Insurance Verification Sites: Optum, Blue Cross, United Health, Neighborhood Health, Cigna, Aetna, Mass Health and all MCO for Mass and RI
Education
Some College (No Degree)
Employee of the Month
Received Employee of the month on two separate occasions while working with AdCare. This award is for employees who go above and beyond by displaying an outstanding performance and contributions, highlighting their dedication, teamwork, always willing to help others by share their knowledge of systems in place and by educating the team while having positive attitude and impact on the team by showing empathy, compassion and dedication to support others. As well as consistently demonstrating a commitment to excellence and goes above and beyond in their role, making them a truly deserving candidate for this recognition.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Ceramics, cast molding, creating original pieces of art
Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Software
CPSI
Salesforce
AURA
Microsoft Office, Most
Mondaycom
Google Drive
Google Docs, Sheets, excel, etc
Timeline
Sr. Business Office Manager
AdCare Rhode Island Inc.
03.2014 - 03.2025
Office Manager
East Coast Primary Care
08.2012 - 03.2014
General Studies
Community College of Rhode Island
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