Robin Patrick
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience at Walmart and the Parking Violation Bureau. Proven expertise in cash handling and customer service excellence, enhancing operational efficiency and customer satisfaction. Recognized for implementing process improvements that significantly reduced transaction times while fostering a collaborative team environment. Reliable and dedicated to delivering quality service.
Overview
18
18
years of professional experience
Work History
Cashier Level 1 (Per Diem)
Parking Violation Bureau
01.2019 - Current
- Processed transactions efficiently, ensuring accurate payment collection for parking violations.
- Managed cash register operations, maintaining balanced daily cash drawers with minimal discrepancies.
- Assisted customers in resolving inquiries related to parking fines and payment methods.
- Trained new staff on cash handling procedures and customer service excellence.
- Implemented process improvements, reducing transaction times during peak hours significantly.
- Monitored compliance with financial policies, identifying areas for procedural enhancements.
- Led initiatives to streamline transaction workflows, enhancing overall operational efficiency.
- Mentored junior team members, fostering a collaborative environment focused on quality service delivery.
Sales Associate
Walmart
03.2008 - 12.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Trained new associates on operational procedures and customer service best practices, fostering teamwork.
- Implemented promotional displays to drive sales and attract customer attention effectively.
- Monitored checkout processes to ensure efficiency and accuracy during peak hours, minimizing wait times.
- Resolved customer complaints swiftly, contributing to increased satisfaction and loyalty rates.
- Analyzed sales data to identify trends, informing future merchandising strategies and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Master of Science - Sociology
Touro College
Brooklyn05-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Cash handling and management
- Reliability and punctuality
- Money handling
- Cash register operation
- Written and verbal communication
- Customer relations
- Cash handling expertise
- Product knowledge
Accomplishments
- Achieved 96% of sales quote.
- Achieved promotion by completing escalated multiple issues
- with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
Timeline
Cashier Level 1 (Per Diem)
Parking Violation Bureau
01.2019 - Current
Sales Associate
Walmart
03.2008 - 12.2018
Master of Science - Sociology
Touro College
Masters MSW (Masters of Social Worker), Union Steward Certification Child Abuse Certification CPR ce
I was involved in a Stewardship and Internship that allowed me to partner with the Department of Mental Health and Hygiene and NASW to get accredited
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