Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Robin Patterson

LAND O LAKES,FL
Robin Patterson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Heat Transfer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
years of professional experience

Work History

Kelvion Products, Inc.

Inside Sales Manager
06.2016 - Current

Job overview

  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Updated accounts and maintained long-term relationships with clients.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.

Radiators Coast To Coast

General Manager
03.2015 - 06.2016

Job overview

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Thermal Solutions Mfg.

Regional Sales Manager
05.1997 - 01.2015

Job overview

  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Finalized sales contracts with high-value customers.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Developed and managed budgets to confirm proper use of resources and maximize profitability.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Erwin Technical College
Tampa, FL

Business from Business Management
03.1986

East Bay High School
Gibsonton, FL

GED
07.1979

Skills

  • Database Management- JD Edwards, Syteline
  • Client Correspondence
  • Contact Management Systems
  • Operating Procedures and Policies
  • Account Management
  • Customer Service and Assistance
  • Inside and Outside Sales
  • Corrective Actions
  • Profit Management
  • Client Base Retention
  • Customer Order Management
  • Sales Tracking - CRM
  • Client Support
  • Sales Team Leadership

Timeline

Inside Sales Manager

Kelvion Products, Inc.
06.2016 - Current

General Manager

Radiators Coast To Coast
03.2015 - 06.2016

Regional Sales Manager

Thermal Solutions Mfg.
05.1997 - 01.2015

Erwin Technical College

Business from Business Management

East Bay High School

GED

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Robin Patterson