Robin Patterson
Jacksonville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Paraprofessional Substitute
SubTeach USA
03.2025 - Current
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with other educators to plan and review instruction.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Release of Information Specialist
Opusing LLC
04.2023 - 10.2024
- Reproduced protected health information by using data extraction and file management techniques.
- Completed certifications and notarization of documents for court and legal purposes.
- Followed exact procedures for handling transfers and other releases of medical records.
- Processed and tracked requests for medical records from external organizations.
- Handled phone calls from attorneys, insurance companies, various healthcare providers, and patients.
Multi-Skilled Associate
Remedy Intelligent Staffing
09.2021 - 03.2023
- Analyzed customer data to identify trends and anticipate customer needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Used in-store system to locate inventory and place special orders for customers.
Registered Medical Assistant
Correct Care Solutions
06.2016 - 08.2018
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Medical Assistant Instructor
Chugach Education Services
05.2015 - 05.2016
- Provided immediate and constructive feedback to students individually and as group.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Evaluated students' competencies through written assignments and examinations.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
Medical Assistant Department Chair
Education Corporation of America
01.2013 - 04.2015
- Reinforced and maintained culture of high achievement by focusing on discipline as opportunity for learning, growth and community-building.
- Planned and executed professional development sessions for department faculty and staff.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Evaluated students' competencies through written assignments and examinations.
Patient Care Coordinator
Vitas Innovative Hospice Care
02.2012 - 12.2012
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Physician/ Hospital Coder
Medical Management Resources
03.2012 - 10.2012
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Input data into computer programs and filing systems.
Unit Clerk
Shands Hospital
09.2008 - 01.2012
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Obtained and organized medical records for office visits and scheduled labs
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Allied Health Management
Jones College
Jacksonville, FL04-2011
Associate of Science - Medical Assistant
Jones College
Jacksonville, FL12-2009
Skills
- Instructional/ Educational assistrance
- Multidisciplinary team collaboration
- HIPAA/ Data Security
- Computer skills
- Documentation review
- Precision and attention to detail
- Flexibility and adaptability
- Written and oral communication
- Task prioritization
- Conflict resolution techniques
- Fast learner
Certification
- RMA - Registered Medical Assistant
Timeline
Paraprofessional Substitute
SubTeach USA
03.2025 - Current
Release of Information Specialist
Opusing LLC
04.2023 - 10.2024
Multi-Skilled Associate
Remedy Intelligent Staffing
09.2021 - 03.2023
Registered Medical Assistant
Correct Care Solutions
06.2016 - 08.2018
Medical Assistant Instructor
Chugach Education Services
05.2015 - 05.2016
Medical Assistant Department Chair
Education Corporation of America
01.2013 - 04.2015
Physician/ Hospital Coder
Medical Management Resources
03.2012 - 10.2012
Patient Care Coordinator
Vitas Innovative Hospice Care
02.2012 - 12.2012
Unit Clerk
Shands Hospital
09.2008 - 01.2012
Allied Health Management
Jones College
Associate of Science - Medical Assistant
Jones College
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