Robin Patterson
Overnight Stock Associate
Roswell,GA
Summary
Reliable and efficient Stock Associate with proven experience in high-volume retail environments. Fully adjusted to overnight and early morning shifts with a solid track record of punctuality. Selected for rehire by previous management due to exceptional speed, accuracy, and strict adherence to safety protocols. Committed to ensuring 100% floor readiness and inventory accuracy before store opening.
Overview
24
24
years of professional experience
Work History
Stockroom Associate (Part-time)
Ross Dress for Less
08.2025 - Current
- Rehired by management in August 2025 due to previous exceptional performance and reliability.
- Execute high-volume freight processing during overnight/early morning shifts to ensure 100% floor readiness before store opening.
- Maintain strict safety standards while handling heavy merchandise, utilizing pallet jacks, and managing cardboard disposal.
- Efficiently handle incoming inventory, ensuring accurate processing and merchandising in line with organizational standards to enhance customer experience and contribute to sales enhancement through knowledgeable cross-selling.
- Uphold stockroom organization, maintaining cleanliness and order to support operational efficiency and adherence to merchandising protocols.
Animal Care Specialist
Lifeline Animal Project
08.2024 - 05.2025
- Provided compassionate care and maintain the well-being of animals at Lifeline Animal Project, ensuring a safe and nurturing environment for a diverse range of species.
- Administered medications and vaccinations as prescribed by the veterinary staff, closely monitoring animal health and reporting any concerns or changes in behavior.
- Conducted daily cleaning and maintenance of animal living areas, adhering to strict hygiene protocols to prevent the spread of disease and ensure the highest standards of cleanliness.
- Assisted with the intake and assessment of new animals, including performing initial health checks and temperament evaluations to facilitate appropriate housing and care plans.
- Trained and supervise volunteers and new staff members, imparting essential animal care techniques and fostering a culture of empathy and professionalism.
- Participated in community outreach and education programs, advocating for responsible pet ownership and raising awareness about the mission of Lifeline Animal Project.
- Managed inventory of animal care supplies, food, and equipment, ensuring availability of necessary items and cost-effective resource utilization.
- Greet prospective adopters, answering questions, and providing guidance
- Matched pets with potential adoption parents as an animal adoption counselor by assessing the needs of the family and finding a pet that's a good fit.
- Provided advice and education to help families to have a smooth transition
Stock Associate (Part-time)
Ross Dress for Less
03.2024 - 08.2024
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Answered customer questions and provided detailed product information.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Client Service Specialist
Oldcastle Infrastructure
03.2020 - 04.2023
- Streamlined document management processes, strengthened client relationships, and provided comprehensive reports to support precast and enclosure projects.
- Coordinated purchase order management and shipment tracking while crafting accurate quotes and estimates to improve the operational efficiency of major accounts.
- Successfully negotiated product and freight pricing, applying strategic measures to reduce overall acquisition costs.
Service Coordinator (Contractor)
Avanos
07.2019 - 01.2020
- Coordinated medical equipment order management and tracking through Salesforce and SAP, achieving precise records and adhering to delivery schedules for healthcare facilities.
- Addressed and resolved transactional issues, enhancing customer satisfaction and expediting problem resolution while maintaining professional client communication concerning inquiries and complaints.
Business and Government Coordinator
Verizon
04.2014 - 06.2019
- Enhanced productivity by refining time and task management protocols in a fast-paced call environment.
- Developed and implemented resolution strategies to expedite problem-solving through effective coordination with internal teams and external vendors.
- Improved client satisfaction by actively participating in initiatives to streamline internal and external processes, promoting a solution-focused customer relationship management methodology.
Tech Support New Hire Supervisor
Verizon
10.2012 - 04.2014
- Oversaw team development by executing coaching strategies and training, resulting in heightened work quality and bolstered employee retention.
- Developed and executed training modules and quality assessment sessions, facilitating the detection of operational risks and analysis of performance metrics to enhance call center efficiency and productivity.
Tech Support I & II
Verizon
07.2010 - 10.2012
- Provided comprehensive technical support, resolving client issues through effective troubleshooting and ensuring first-call resolution, achieving a 100% customer satisfaction rate.
- Recommended relevant product solutions based on industry knowledge, enhancing support for internal and external data and voice services.
Customer Operations Associate II
The Coca-Cola Company
10.2008 - 07.2010
- Provided exceptional customer support by addressing inquiries via phone and email, delivering detailed product information to enhance customer satisfaction.
- Developed and implemented an effective tracking system for undelivered rewards, achieving a 50% decrease in resolution response time.
Customer Service Representative
The Coca-Cola Company
07.2005 - 05.2008
- Maintained and accurately updated new client account information, facilitating streamlined onboarding processes.
- Delivered comprehensive support, resolving customer inquiries expediently and recommending appropriate products and services, contributing to the achievement of service standards.
ESL Instructor & Consultant
NOVA Tokyo
10.2001 - 12.2004
- Developed tailored lesson plans incorporating visual aids and interactive methods to optimize language acquisition for learners with varying styles and paces.
- Increased student enrollment by 35% by recruiting English-speaking instructors and offering personalized tutoring, thereby enhancing overall student performance.
Education
Bachelor of Arts - International Relations And Japanese
Georgia Southern University
Statesboro, GASkills
- RF Scanner Proficiency
- Pallet Jack Safety
- Merchandising & Planogram Adherence
- Autonomous Work Ethic
- Communication Skills
- Time Management & Speed
- Logistical Problem Solving
- Inventory Control & Stock Rotation
- Computer Skills
- Adaptability
- Team Collaboration
Timeline
Stockroom Associate (Part-time)
Ross Dress for Less
08.2025 - Current
Animal Care Specialist
Lifeline Animal Project
08.2024 - 05.2025
Stock Associate (Part-time)
Ross Dress for Less
03.2024 - 08.2024
Client Service Specialist
Oldcastle Infrastructure
03.2020 - 04.2023
Service Coordinator (Contractor)
Avanos
07.2019 - 01.2020
Business and Government Coordinator
Verizon
04.2014 - 06.2019
Tech Support New Hire Supervisor
Verizon
10.2012 - 04.2014
Tech Support I & II
Verizon
07.2010 - 10.2012
Customer Operations Associate II
The Coca-Cola Company
10.2008 - 07.2010
Customer Service Representative
The Coca-Cola Company
07.2005 - 05.2008
ESL Instructor & Consultant
NOVA Tokyo
10.2001 - 12.2004
Bachelor of Arts - International Relations And Japanese
Georgia Southern University