Robin Pavesi
Clayton,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
33
33
years of professional experience
Work History
Office Manager
Dr. Robert E Zeitlin
09.2016 - 07.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Receptionist Administrator
Star Ride Kids
08.2005 - 07.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Switchboard Operator/Customer Service Representative
Best Form Intimate
03.1990 - 07.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Lafayette High School NY
Brooklyn, NY06.1988
Skills
- Microsoft Publisher
- Clerical Support
- Excellent Multitasking Abilities
- Organizational Skills
- Performance Improvement
- Meeting Coordination and Support
- CPT 10
- Microsoft Word, Excell, Teams , Dental management software
Timeline
Office Manager
Dr. Robert E Zeitlin
09.2016 - 07.2023
Receptionist Administrator
Star Ride Kids
08.2005 - 07.2016
Switchboard Operator/Customer Service Representative
Best Form Intimate
03.1990 - 07.2005
High School Diploma -
Lafayette High School NY