Robin Pearson

Orients new residents to their home and provides key information such as rental payment options, service request submissions, and contact information.

Confirms the lease has been signed, and all move-in monies have been collected before the move-in date. Performs new resident orientation for assigned move-ins. Ensures that the required move-in inspection in RENTCHEK (including photographs) is completed with accuracy and uploaded into Salesforce promptly. Completes a follow-up warm call and email within 24 to 48 hours after completing a move-in orientation. Conduct 30 to 90-day journey calls.

Oversees case queue assignments, ensuring all resident inquiries and concerns are assigned, tracked, and resolved promptly. Handles residents' phone calls and emails. Addresses and resolves residents' concerns or disputes. Issues make it right, credits. This was a remote position for five years until recently.

• Duties included HOA compliance coordinator, housing compliance coordinator, and leasing coordinator. HOA Compliance Coordinator: Communicated HOA violations with residents and followed up with communication, as outlined by procedures, to address previous compliance issues that have not been rectified. Communicate fines through letters to residents. Prepare and provide weekly and monthly reports regarding the results of the inspection process to the Property Manager. Maintain documentation with supporting evidence and a database to track violations and their remediation.. Prepare information for the Property Manager. Other duties, as required. Housing Choice (Section 8 housing) Coordinator: Schedule annual housing inspections with residents and with our maintenance team to ensure homes are maintained in compliance with HUD regulations and to ensure repairs are completed in a timely manner. Leasing Coordinator: Confirms new resident orientation appointments and ensures home is ready for walk through and move in with the maintenance team. Verify all monies, utilities and lease is signed before move-in. Performs new resident orientation for assigned move-ins. Release lockbox codes to residents. Sets expectation with new residents on their responsibilities as a Havenbrook Homes Resident, as well as the Company's responsibility to them.

• Manage a portfolio of 300 single-family residential homes by the company's objectives and metrics. Responsible for maximizing net operating income per asset and portfolio. Responsible for maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements. Manage resident and property-related issues as they arise, and document them in the specified property management systems, Propertyware, and Appfolio software. Manage all electronic record-keeping, including lease files for the residents in the assigned area; ensure file management quality control, including document storage in the proprietary database. Manage maintenance oversight for assigned portfolio homes. Oversee the approval of resident applications for assigned portfolio homes. Recommend and implement marketing plans to attract potential residents.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.

• Prepared lease agreements, collected security deposits, and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information, and other inquiries.
• Advised on rental policies and procedures to ensure compliance with applicable laws.
• Ensured that all paperwork was completed accurately, by company policy.
• Responded to tenant requests for maintenance services promptly.
• Maintained accurate records of prospective renters, applications, and leases.

• Conducted quality control inspections on rental homes for investors to ensure market readiness.
• Verified completion of repairs and prepared homes for listing.
• Communicated inspection reports to construction managers, property managers, and relationship managers.
• Captured marketing photos, installed yard signs, and secured Supra boxes.
• Entered data into FMLS, Property Boss, and Gold Mine using Citrix and SugarSync.
• Managed time efficiently to complete tasks and meet all deadlines.

• Prospected residential listings to expand market presence.
  Entered listings in FMLS and MLS to enhance visibility.
  Created marketing flyers to promote properties effectively. Marketing photos and virtual tours with the FMLS site.
  Negotiated contracts with co-op agents and sellers to secure favorable terms.
  Compiled and processed documentation before closing to ensure compliance.
  Facilitated clear communication of customer requests to relevant departments.
  Attended all client closings to provide support and guidance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Responsible for managing the entire sales process and communicating with the customer from the first interaction through closing. Write contracts on both spec homes and presales for assigned subdivision(s). Provide exceptional customer service for Richport Properties. Greet and qualify prospective buyers. Maintain FMLS, photos, and virtual tours. Open and walk all spec homes daily.

• Builders: Garen Homes, Northstar Homes, Battle Properties, Eric Chaffin Homes, and LPI Homes. Guiding homebuyers throughout the entire sales process, including contract, mortgage, and closing. Providing exceptional customer service for all builders. Generating traffic through relationships with the Realtor community, participating in community events and meetings, and other networking venues. Generated reports every week, wrote offers, presented them to the builder, and negotiated contracts between the prospect and the builder. Maintain FMLS photos and virtual tours. Responsible for opening, closing, and walking all spec homes daily.

• Duties included, but were not limited to, prospecting for residential listings and buyers' marketed listings by entering them in FMLS and MLS. Created marketing flyers, negotiated contracts with co-op agents and sellers, and compiled and processed all documents before closing.
• Worked effectively in team environments to make the workplace more productive.

• Duties included, but were not limited to, prospecting for residential listings and buyers' marketed listings by entering them in FMLS and MLS. Created marketing flyers, negotiated contracts with co-op agents and sellers, and compiled and processed all documents before closing.
• Approached customers and engaged in conversation through theuse of effective interpersonal and people skills.