Robin Peck
Kalamazoo,Michigan
Summary
During my working career I have been in several different fields and worked on several different systems. This has given me the ability to quickly adapt and learn. Because of this, I would be a great fit for your company.
Overview
24
24
years of professional experience
Work History
Library clerk
Van Buren District Library
04.2023 - Current
- Assisted patrons with locating and checking out books, ensuring a positive customer experience
- Managed the circulation desk, processing book returns and issuing library cards to new members
- Provided reference services to patrons by answering questions and assisting with research inquiries
- Organized and shelved books according to the Dewey Decimal System, ensuring easy access for library users
- Performed routine maintenance tasks such as cleaning shelves, repairing damaged books, and restocking supplies
- Assisted in planning and executing library programs and events for all age groups
- Collaborated with other staff members to develop displays promoting featured books or themes
- Trained new employees on library procedures, policies, and computer systems
- Handled interlibrary loan requests by coordinating with other libraries to borrow or lend materials as needed
- Managed overdue fines collection process, maintaining accurate records of payments received
Customer Support Specialist
iSolved
11.2020 - 04.2023
- Maintained customer accounts and record account information.
- Make product recommendation or services to customers based on their needs.
- Follow communication guidelines. Policies and procedures.
- Handle customer complaints and provide alternative and solutions to ensure reduction of complaints.
- Reach out to customers via email and phone.
- Ensure customers are satisfied with services.
- Inform existing customers of promotions.
- Payroll entry and processing.
- Research of problems within accounts.
Office Manager
Allen Partners LLC
04.2019 - 11.2020
- AP specialist
- Customer database maintenance
- AR experience
- Payroll
- Vendor database maintenance
- Research
- HR duties to include orientation-new hire paperwork-disciplinary action, payroll.
- Bookkeeping experience
- Insurance verification and payments
- Sales tax payments, month end paperwork.
- Inventory
- Collections
- Office manager
- Order processing and tracking.
Account Receivable Specialist/Account Payable Specialist/HR
Knight Watch Inc.
11.2010 - 04.2019
- AP specialist
- Customer database maintenance
- AR experience
- Payroll
- Vendor database maintenance
- Research
- HR duties to include orientation-new hire paperwork-disciplinary action.
- Bookkeeping experience
- Insurance verification
- Sales tax payments, month end paperwork.
- Inventory
- Collections
- Office manager responsibilities.
Teller II
WACHOIVA BANK
05.2008 - 09.2010
- Cash handling
- Customer service
- Sales
- Night drop custodian
- Vault custodian
- Teller duties
Satellite Office Manager
Vascular Vein Center
05.2005 - 05.2008
- Insurance billing
- Customer service
- Payroll
- Marketing
- Insurance authorizations
- Training
- Human resources
- Appointment scheduling
Medical Transcriptionist/Receptionist
Advance Cardiac Healthcare
11.2001 - 04.2005
- Transcription
- Medical records tech II
- Office assistant
- Phone receptionist
- Front desk clerk
Education
Diploma -
Mendon High School
Mendon, MI06.1976
Skills
- Adaptive learning
- Information retrieval
- Computer proficiency
- Written and oral communication
- Telephone etiquette
- Community outreach
- Administrative support
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Medical transcription
- Excel
- Outlook
Quickbooks
Timeline
Library clerk
Van Buren District Library
04.2023 - Current
Customer Support Specialist
iSolved
11.2020 - 04.2023
Office Manager
Allen Partners LLC
04.2019 - 11.2020
Account Receivable Specialist/Account Payable Specialist/HR
Knight Watch Inc.
11.2010 - 04.2019
Teller II
WACHOIVA BANK
05.2008 - 09.2010
Satellite Office Manager
Vascular Vein Center
05.2005 - 05.2008
Medical Transcriptionist/Receptionist
Advance Cardiac Healthcare
11.2001 - 04.2005
Diploma -
Mendon High School