Summary
Overview
Work History
Education
Skills
Volunteer Experience
Work Availability
Quote
Timeline
OfficeManager
Robin Peebles

Robin Peebles

Plano

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Apartment Leasing Agent

HireOne
01.2021 - 10.2023
  • Rented units, Helped with service requirements/request, Microsoft Office/word, Customer service
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Greeted clients, showed apartments, and prepared leases.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Collected rent and tracked resident payments and information in computer system.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Communicated effectively with owners, residents, and on-site associates.

Lead Concierge

Classic Concierge
05.2020 - 12.2022
  • Package handling, Lead concierge, Maintenance request, Work orders, Helping leasing office, Security, word / excel, Multi tasking, Package handling, Helping leasing with apartments, Microsoft, Data entry, Answer calls, Schedule tours
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained accurate and up-to-date records of guest information.
  • Handled customer complaints to satisfy and retain guests.

Barista Shift Lead

Starbucks Corp.
Washington, DC
06.2019 - 07.2022
  • Make drinks, Customer service, Making coffee & food
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Customer Service Representative

Walmart
01.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Surrattsville High School
Clinton, MD
01.2018

Skills

  • Microsoft office
  • Excel spreadsheets
  • Microsoft word
  • MS office (excel, word)
  • Accounting
  • Organizational skills
  • Multi-tasking
  • Creativity
  • Interpersonal Skills
  • Critical Thinking
  • Problem Solving
  • Public Speaking
  • Teamwork Skills
  • Design
  • Digital design
  • Customer Service
  • ID Verification
  • Product Restocking
  • Returns Processing
  • Drawer Balancing
  • Product Recommendations
  • Cash Register Operation
  • Payment Processing
  • Cash Handling
  • Payment Collection
  • POS Systems
  • Customer Assistance
  • Cash Drawer Balancing
  • Staff Training
  • POS System Operations
  • Inventory Management
  • Administrative Support
  • Property Amenities
  • Move-In Coordination
  • Fair Housing Policies
  • Community Engagement
  • Event Planning
  • Application Processing

Volunteer Experience

  • Creative Writing After School Workshop, 2014, 2017, Help Children ages 11- 14 with reading and writing skills, Help Children with homework, Help clean up when program is over
  • Help the homeless at Martha’s Table, Help hand out clothes to homeless, Help make food for homeless, Help hand out Hygiene products

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Apartment Leasing Agent

HireOne
01.2021 - 10.2023

Lead Concierge

Classic Concierge
05.2020 - 12.2022

Barista Shift Lead

Starbucks Corp.
06.2019 - 07.2022

Customer Service Representative

Walmart
01.2018 - 04.2019

Surrattsville High School

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Robin Peebles