Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robin Perry

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cherry Picker Operator

Amazon Warehouse
07.2020 - Current
  • Loaded, unload materials onto pallets safely and securely using cherry picker lift
  • Maintained accurate records of all inventory while using a computerized system
  • Inspected cherry pickers daily for proper functioning prior to use
  • Monitored materials being lifted by the machine to ensure safe operation at all times.

Front Desk Receptionist

Lamplight senior care
11.2016 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed 30 incoming calls, at high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Assistant Manager

Eden greens
01.2012 - 07.2016
  • Assist property manager with preparing and executing leases, rental agreements, and contracts
  • Maintained detailed records of all tenants information.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Residential Youth Care Worker

CROSSROAD CHILD AND FAMILY SERVICES
07.2016 - 01.2020
  • Supervising 20 male/female troubled youth, assessed clients for abuse, and neglect for court ordered reports, formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan, detailed charting to summarize around the clock behaviors of residents, as well as day to day activities performed
  • Assist residents with developing positive coping skills, and mechanisms for improvement in behavior
  • Crisis intervention: providing emotional support, creating a safety plan/alternatives
  • Daily therapeutic group sessions: life-skills, goal planning, performing safety restraints for unruly residents.
  • Facilitated transportation arrangements for appointments or outings, promoting social integration in the community.
  • Promoted positive relationships among residents through conflict resolution techniques and team-building exercises.
  • De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.

Education

Associate of Arts - Criminal Science

Tarrant County College District
Fort Worth, TX
07.2027

High School Diploma -

Wayne High School
Fort Wayne, IN
06.2011

Skills

  • Customer support
  • Computer skills
  • Time management
  • Microsoft Excel
  • Assembly
  • Equipment Inspection
  • Order Picking
  • Safe Driving Practices
  • Hydraulic system knowledge
  • Loading and unloading
  • Warehouse Safety
  • Safety regulations compliance
  • Personal Protective Equipment
  • OSHA
  • Operator Certification

Certification

  • CPR Certification, 03/01/13 to 2025
  • Pallet Jack Certification, 11/01/23 to Present
  • Driver's License, Valid
  • Electric Pallet Jack Certification, Valid

Timeline

Cherry Picker Operator

Amazon Warehouse
07.2020 - Current

Front Desk Receptionist

Lamplight senior care
11.2016 - 10.2021

Residential Youth Care Worker

CROSSROAD CHILD AND FAMILY SERVICES
07.2016 - 01.2020

Assistant Manager

Eden greens
01.2012 - 07.2016

Associate of Arts - Criminal Science

Tarrant County College District

High School Diploma -

Wayne High School

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Robin Perry