Robin Peterson
Indianapolis,IN
Summary
Enthusiastic results-oriented professional with both administrative and sales experience delivering customer satisfaction and high level service in multiple settings. Demonstrated ability to work both independently and as an integrated team member to achieve success and positive outcomes. My attributes include integrity, dignity and compassion toward others, creativity, and of course, a sense of humor. This adds up to a formula for a commitment to give clients and customers peace of mind with their decisions and a positive experience.
Overview
10
10
years of professional experience
Work History
Private Caregiver
Robert Zvonar
09.2021 - 03.2025
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained highest level of integrity and trust with access to business, personal and financial information.
Medicare Specialist
UnitedHealthcare
11.2017 - 10.2021
- Responded to member questions regarding plan benefits and provisions over multiple carriers as well as educate customers on Medicare Basics, helping them understand the processes and choices they have now.
- Handled new enrollments, completed necessary documentation and follow up according to CMS guidelines.
- Driven in both inbound and outbound sales campaigns. Lead our team in an outbound conversion rate of 30% - double the highest figure to date
- Excellent follow up skills which cut down disenrollments and perpetuated long term client relationships
Medicare Sales Agent (Field)
American Senior Benefits
02.2017 - 11.2017
- Traveled throughout assigned territory and directly collaborated with clients on Medicare, Life, and add-on policies, as well as Annuities.
- Obtained Licensing and certifications for over 20 carriers, including State Licensing (AHIP)
- Initiated relationships through both cold calling and face to face meetings, as well as community-based organizations to educate about Medicare Basics and choices.
Certified Sales Consultant
Kittles
02.2015 - 02.2017
- Excellent intuitive skills to help facilitate the design of a room that reflected the client's personality, need, and taste.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
Education
Associate of Arts - Theater Arts
Orange Coast College
Costa Mesa, CASkills
- Experience with Word, Excel, Teams, etc as well as various CRMs and phone systems
- Exceptional interpersonal skills, presentation, and communication skills, as well as active listening and patience
- Ongoing Professional Development and Education
- Strong attention to Compliance and detail
- Experience in telesales, retail, and field sales
Timeline
Private Caregiver
Robert Zvonar
09.2021 - 03.2025
Medicare Specialist
UnitedHealthcare
11.2017 - 10.2021
Medicare Sales Agent (Field)
American Senior Benefits
02.2017 - 11.2017
Certified Sales Consultant
Kittles
02.2015 - 02.2017
Associate of Arts - Theater Arts
Orange Coast College
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