Robin Polk
Rosebud,TX
Summary
Experienced Quality Manager with over 30 years in the Personal Care division of Home Health care with 13 most recent years as the Regional Manager of Quality. Possess superior knowledge of rules and regulations for Licensure and Contracting Standards. Skilled in performing quality audits and preparing offices for Contact Monitoring and Licensure Surveys. Builds and maintains effective relationships with internal and external individuals to foster continuous improvement and resolve any areas of non-compliance identified. Adaptable to change and improving processes as needing to meet compliance. Excellent and effective written and communication skills.
Overview
15
15
years of professional experience
Work History
ACE Certified Personal Trainer
Self Employed
05.2021 - Current
- Train 8-10 clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated clients on preventive care, nutrition, fitness, stress management, and ergonomics.
- Educated clients on importance of proper nutrition to reach fitness objectives.
Regional Manager of Quality
Gentiva-Girling Health Care
07.2008 - 04.2021
- Followed quality standards and procedures to minimize errors and maximize compliance standards.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Prepared offices for Contract Monitoring and Licensure Surveys with proven record of success
- Participated on various Texas Association of Home Care Committees
- Participated on several HHSC Workgroups
- Developed and maintained Policy and Procedures based on Licensing and Contract Standards for each state
- Supervised internal team of Quality Auditors
Education
Bachelor of Science - Nursing
Baylor University
Waco, TX05.1985
Skills
- Leadership Skills
- Youth and Senior Athletic Training
- Strength and Conditioning
- Quality Control Standards
- Continuous Improvement Process
- Mastery of Quality Processes
- Process Improvement Initiatives
- Problem-Solving Ability
- Quality Inspections
- Compliance Monitoring
- External Audit Support
- Operational Improvements
Timeline
ACE Certified Personal Trainer
Self Employed
05.2021 - Current
Regional Manager of Quality
Gentiva-Girling Health Care
07.2008 - 04.2021
Bachelor of Science - Nursing
Baylor University
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