Robin Price
Redondo Beach,CA
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Trainer/User Success - Support
Savvy Training & Consulting
Denver, CO
08.2020 - Current
- Provided Level 1 & 2 User Support for all California offices with an average of 30 incoming calls daily by utilizing Active Directory, VNC Connect, Zoom, Loop-Up, Microsoft Teams to facilitate learning and resolve technical issues
- Part of Project Team for NetDocuments on the Cloud software rollout including the following:
- Created Quick Reference Cards (QRC's using Smart Sheets)
- Redesigned the Training Outline, and facilitated sessions with all employees at firm in online classes
- Utilized Traveling Coaches’ Learning Management System, including their E-Learning Modules to enhance Users skills and retention
- Worked with Law firm Department Managers to create specialized courses , including Microsoft Excel –Introductory, Intermediate and Advanced Excel Skills.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Developed custom applications to address unique business challenges, resulting in improved workflow efficiencies.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Improved employee performance by designing and implementing effective training programs.
Information Technology Facilitator/Trainer
Mitchell, Silberberg & Knupp
03.2016 - 08.2020
- Experienced in preparing, implementing, and facilitating major software rollouts and upgrades and redesigned the New Hire Orientation under the direction of the firms’ Technology Committee
- Creatively designed promotional materials [posters], technical quick references/handouts, and course documentation and began designing e-learning videos while learning Captivate
- Ihave great interpersonal skills with Users, which encouraged productivity, learning and personal growth
- Project Management
- IManage Work 10 – Document Management System rollout
- Developed Rollout pre-rollout Demo sessions for all staff firm-wide
- Personal training notes foundation for Rollout Training Manual
- Conducted rollout sessions and follow up support in New York office of firm
- Conducted specialized one-on-one sessions with Partners as needed
- Post rollout support in Los Angeles, Washington DC and New York offices in person and remote
- Worked with iManage Support to provide advanced support to staff after software rollout
- New Hire Orientation Redesign Projec
- Conducted New Hire sessions in all offices of the firm [Los Angeles, New York and Washington D.C.] via remote, classroom [pre- COVID-19] and one-on-one sessions
- Facilitated New Hire for Summer and Fall Associates annually in all offices
- OnGuard Security Awareness Module Project
- I worked with Project Team and firm President to update OnGuard Security Modules on Intranet to educate all Users on protecting the firm data from malware, spyware and Spam
- I became the Subject Matter Expert and managed the Adobe Acrobat Document Cloud Project
- I organized and managed the E-Filing Sessions Project with United States District Court Central [Los Angeles] Supreme Court Eastern District Court – New York
IT Trainer/ Independent Contractor
Savvy Training & Consulting
01.2012 - 02.2016
- Recent development of online Webinar regarding NetDocuments vs
- 3.0.4; developing curriculum for future intermediate and advanced curriculum of software
- Provided Training during firm rollouts, developed curriculum and conducted classroom learning sessions
- Provided classroom, one on one and floor support to law firms nationwide
- On call to provide online virtual support to legal clients of Savvy
- On call Virtual Held Desk Support Technician for law firms nationwide remotely and assisted law firm staff via GoToMeeting
- Supported Professional and Administrative staff during 2010 Microsoft Office roll-out of Crowther Customized Macro System
- Provided solutions to Users regarding variety of topics, including NetDocs, Adobe Acrobat and Microsoft Applications.
Deputy IT Director
Organizing For America
10.2012 - 11.2012
- Worked with IT Director for the State of Nevada in over twenty campaign offices
- Trained Volunteers, learned their proprietary software and successfully worked with a team who won the State for the President in 2012
- Maintained optimum technological services to field offices during fast-paced Presidential re-election campaign
- Upgraded software over the network via Xerox CentreWare and Internet Services
- Collaborated with HQ Team in Chicago to assess and resolve issues with network connectivity in field offices
- Optimized team productivity by providing ongoing training and support for staff members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with organizaton's mission and goals
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
Education
Geography/GIS
Indiana University Purdue University
Indianapolis 01.2024 - Current
Skills
- Microsoft Applications: Office 2016, Microsoft Office 365, Microsoft Teams
- Document Management Systems: NetDocuments – Cloud, iManage Work10 - Web, FileSite iManage Interwoven
- Learning Management Systems ("LMS"): Profiscience [University Site] – Instructor Site; LegalMind – Traveling Coaches
- PDF Applications: Adobe Acrobat Pro DC, Captivate and Photoshop/Illustrator
- Litera Products: Change Pro, Docx Tools, Transact, Contract and Litigation Companion, Best Authority TOA 4 & 5; Numbering, DocID and Table of Contents
- Collaboration Tools: iManage Web Share, Skype for Business - Present Desktop, Slack, GoToMeeting, DayStar, ServiceNow
- Instructional Design: ADDIE and SAM
- E-Learning Content Development: Articulate Storyline
- Document Templates: Payne Group Numbering Assistant [numbering Schemes]; Forms Assistant [Pleading, Letter, Agreement, Memo], Crowther Consulting Corporation (CCC) Macro Pro - Legal macros and Legal MacPac
- Classroom and Online Training Experience
Certification
- Microsoft Office Specialist - Expert
- New Horizons Institute – Project Management Program, 2015-2016
Organizations
International Legal Technical Association, Current Member of The Diversity, Equity & Inclusion Committee
Publications
Consciousness: Surfacing Unconscious Biases to Grow Diversity & Inclusion, Peer to Peer – ILTA Quarterly Magazine – Spring 2020, http://epubs.iltanet.org/i/1227987-spring2020/19
Timeline
Geography/GIS
Indiana University Purdue University
01.2024 - Current
Technology Trainer/User Success - Support
Savvy Training & Consulting
08.2020 - Current
Information Technology Facilitator/Trainer
Mitchell, Silberberg & Knupp
03.2016 - 08.2020
Deputy IT Director
Organizing For America
10.2012 - 11.2012
IT Trainer/ Independent Contractor
Savvy Training & Consulting
01.2012 - 02.2016
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