Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Ramsey

Cincinnati,OH

Summary

Dedicated Health Unit Coordinator with a proven track record at Mercy Heath, enhancing unit efficiency and patient care through expert records management and critical thinking. Demonstrated professionalism and HIPAA compliance, significantly improving communication and operational procedures. Skilled in coordinating care plans and managing sensitive information, contributing to a positive patient experience and workplace environment.

Knowledgeable [Desired Position] with background in health unit coordination and history of effectively managing patient records and departmental communications. Proven ability to enhance operational efficiency through proactive problem-solving and effective communication with medical staff. Demonstrated proficiency in patient scheduling and electronic health record management.

Experienced with coordinating patient records, scheduling, and communication within healthcare units. Utilizes strong organizational and multitasking skills to support medical staff and streamline operations. Track record of maintaining accurate patient information and ensuring efficient unit operations.

Overview

25
25
years of professional experience

Work History

Health Unit Coordinator

Mercy Heath
04.2006 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
  • Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
  • Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
  • Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
  • Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.
  • Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
  • Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.

Receptionist

Comprehensive Heath Care
03.2000 - 04.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.

Education

No Degree - Nursing

Raymond Walters
Blue Ash, OH

High School Diploma -

Finneytown High School
Finneytown
06-1989

Skills

  • Records Management
  • Professionalism and Ethics
  • Critical thinking abilities
  • HIPAA Compliance Understanding

Timeline

Health Unit Coordinator

Mercy Heath
04.2006 - Current

Receptionist

Comprehensive Heath Care
03.2000 - 04.2004

No Degree - Nursing

Raymond Walters

High School Diploma -

Finneytown High School

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Robin Ramsey