Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Ranzy

Career Counselor
Arlington,TX

Summary

Seeking a full-time night position, that will utilize my ability to quickly develop into a vital member of an company team. Advocating, lobbying and promoting the awareness of a company’s specific needs of its clients. SUMMARY OF QUALIFICATIONS Government Benefits Research Benefits Enrollment Research Event Promoting Consultative Services Labor Market Information Research Community Outreach Research Microsoft Office Outlook Word, Excel, PowerPoint Salesforce, Grammarly Customer Service Community Referral Systems Labor & Employment Specialist

Overview

21
21
years of professional experience

Work History

Disabled Veteran Outreach Program Specialist / Labor & Employment Specialist/ Veteran Career Advisor

Texas Veteran Commission, TVC
Dallas, TX
04.2013 - Current
  • Margaret Young $42,000 per yr (214) 304-5596, Worked under general supervision with moderate latitude for use of initiative and independent judgement for the employment benefit for veteran with significant barriers to employment
  • Serves as consultative and technical assistant to veteran who have significant barrier to employment (SBE)
  • Constantly motivating and mentoring to eligible veteran and dependent clients in employment goals .Successfully assist with connecting SBE veterans and qualified spouses to local, community, state, civic, and national resources to include agency like: Combined Arms, American Legion, University of Texas Arlington (UTA) Continuing Education, UTA Veteran Upward Bound program, Arlington Urban Ministries, Christian Women’s Job Corps of Greater Arlington, The Women Center, Attitudes and Attire/ Boots to Heels program , Veteran Women Enterprise Center, VetCo, VFW, and others veteran benefits and services
  • Experience with representing TVC at meetings, conferences seminars
  • Successfully provided guidance, technical assistance and recommendation to internal staff for Salesforce software successful usages
  • Utilize online training technology softwares Cornerstone Learning Management Systems(LMS) , LinkedIn Learning to learn new topic and gather training materials, job aides, and other reference materials to use to instruct clienteles on complex
  • Assisted new hires with best practice tip for cold calling and marketing to veterans in their area for job search assistance
  • Assisted Texas Workforce Commission veteran employees with obtaining veteran benefits information and veteran resources assistance
  • Serves as an advisor to Texas Workforce Commission Arlington Center management on Jobs for Veterans State Grant (or JVSG) program intake and triage federal and state requirements
  • Responsible for preparing clear and concise reports and efficiently and independently meet various deadlines using Microsoft Word to include quarterly manager reports, incidents reports, and After Action Review reports
  • Responsible for assessing the needs of SBE veterans with respect to employment, benefits and services
  • Successfully work with TVC staff, state, and local agencies to coordinate referrals to services and programs that assist SBE women and men veterans
  • Knowledge of local, state and federal laws and regulation relevant to Veteran Employment Services (VES)
  • Knowledgeable on partnering with Veteran Employer Liaison and implemented veteran outreach event
  • Offered specific strategic vision for employment services to upper management to include Salesforce deployment for internal staff
  • Successfully contributes to clear and concise reports monthly and quarterly
  • Assess SBE veterans needs through surveys, one on one sessions, and workshops geared to employer and SBE veterans to establish goals and objectives
  • Develop alternative training methods when expected improvements are not seen and gaps in resources are discovered
  • Delivers a wide range of training presentation utilizing Microsoft PowerPoint presentations
  • Provides alternative ideas such as creating word document templates and examples of functional, chronological, and federal resume for

Director Education

Goodwill Easter Seals Community Center Mobile
, AL
09.2011 - 01.2013
  • Conducts surveys to evaluate presentation effectiveness through QR code assessments, survey links and email blast
  • Delivers training topics to include Applicant Tracking System software introduction, Resume Types workshop forum, Resume Creation one on one sessions, Education Benefits Resource workshop
  • Successfully increases the skills of veterans completing state application within the WorkInTexas.com website by facilitating training explaining in depth instruction on the comprehensive online job search resource and matching system developed and maintained by the Texas Workforce Commission
  • Collected, recorded and reported all necessary information in Microsoft Excel software to include daily email client connections and phone client connections
  • Quarterly reported productivity of Arlington WFC veteran priority of service intakes to include 1
  • Summarize outreach efforts to employers and veterans in the area to assist eligible populations with Significant Barriers to Employment (SBE) in gaining employment
  • Such efforts include conducting seminars for employers & veterans, and in conjunction with Workforce Staff, conducting job search workshops and establishing job search groups
  • 2
  • Summarize efforts in facilitating employment, training, and placement services provided to eligible populations with SBEs through state employment service delivery systems
  • Evaluated how veterans and covered persons receive priority of service in all Department of Labor funded programs within the Arlington TX American Job Center and recorded finding in quarterly Manager Report for DOL requirements
  • Help recruit, train, and motivate staff of veteran career advisor and works study veteran during probations time and school time by helping recruits complete application correctly, new hires tips on marketing to veteran in their area and creating workspace that were conducive to learning new ideas
  • Develops training to inform veterans and covered persons to make aware of their entitlement to priority of service
  • Evaluates experimental programs and pilots such as Veteran Rapid Retraining Assistance Program (VRRAP) which offers education and training for high-demand jobs to Veterans who are unemployed, The TX Workforce Center Program Measure and Meaning/Attitude and Altitude/ Purpose and Patterns/Source and Success (MAPS)
  • Delivery information to clientele for other federal, state, and local public and private organizations and the local public into include marketing for Hilton Honors Military Program Initiative, Hiring Our Heroes which is a nationwide initiative of the U.S
  • Chamber of Commerce Foundation to help veterans, transitioning service members, military spouses, and caregivers find meaningful employment and the Red, White & You job fair that is a statewide hiring event that connects veterans, transitioning military members, and military spouses to employers across Texas
  • Experience in developing and maintaining cooperative work relationships with federal , state and community- based partner organizations to include Work Investment Opportunity Act (WIOA) counselor and supervisor, Temporary Assistance Needy Family (TANF) and Supplemental Nutrition Assistance Program (SNAP) counselor and supervisor , Child Care Management Services (CCMS)
  • Obtain and organized training guides and course materials using advance computer skill to conduct internet research to analyzes data to compile clear and concise workshop aids
  • Such as handouts and visual materials for SBE veteran in need of employment using advance computer skill conducting internet research
  • Present information using a variety of instructional techniques to include Microsoft Teams meeting and Zoom webinar
  • Evaluate training materials prepared by instructors, such as outlines, text, and handouts for veteran recruitment techniques from OFCCP’s Learning Management System partner Direct Source which is exceeding OFCCP compliance requirements for Section 503 and VEVRAA
  • Persuades eligible clients to register to receive assistance from OFCCP partners to experience VEVRAA audit assurance and robust compliance recordkeeping with VETcentral, DirectSource and SourceCast job lead access
  • Design, plan, organize and direct orientation and training for SBE veterans to include assessments, illustrations and videos
  • Develops procedures, criteria and standards for use in evaluating the training and educational programs for veteran only workshop , employer showcase and open forums
  • Monthly involvement in with Texas Veteran network to collaborate and build rapport with community-based organizations and nationwide diversity partner while documenting, tracking, and evaluating your efforts along the way
  • Plans monthly veteran presentation for eligible client to increase skills on resume writing and interviewing skill and job placement opportunities
  • Organizes and provides veteran job seekers in all industries and occupations, from entry level to chief executive officer, valuable up-to-date information about employment and career opportunities in their community and across the nation
  • Single-handedly develops and executes staff training and development strategies for priority of service training to state employees and partners organizations, Services 30,000$ per yr
  • 251-300-6171

Program Manager

Y.E.S
01.2012 - 01.2013
  • Promoted to senior management for exceptional communication skills (orally and written) and my networking ability that connected with local community organizer
  • Responsible for assisting with developing clear and concise reports on multiply project which included : the curriculum for the Youth Excelling to Success (Y.E.S.) classes, Official Grade Reports for Adult Basic Education clients and GED clients, Enrollment Reports for two programs, and also cover the essential skills needed to search for and secure employment
  • Provided guidance, technical assistance and recommendation to agency for veteran youth program
  • Coordinated with stakeholders to implement strategies to improve youth involvement and registration
  • Instructed students to learn how to complete applications, write cover letters and resumes, interview with maturity and confidence, and dress appropriately
  • Instructed students on how to stand out among the crowd and present him/herself in a professional, competent, and well-prepared manner
  • Helped design and implement activities in subjects to candidates for learning how to manage a paycheck, open a checking/savings account and budget and maintain good credit
  • Facilitated with helping participants with the confidence, knowledge and skills needed to ensure success on the job and develop behaviors that make them succeed
  • Instructed students on effective communication skills, business acumen, personal branding, and handling difficult situations, capably and professionally
  • Instructed students through a blended” onsite/online learning environment and tailored to meet the essential needs of each student
  • Included in these services are: Adult Basic Education, GED Preparation and/or High School Diploma options; Career Pathway Training, Job Readiness Training and Smart Work Ethics classes; WorkKeys preparation and testing; Leadership Development; PAID Work Experience and free Occupational Skills Training; and job placement assistance in employment and post-secondary education
  • Provide direct service and support to individuals, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints
  • Plan and administer budgets for programs, equipment and support services
  • Responsible for developing and maintaining relationships with local employer and other stakeholders
  • Determined participant eligibility, explained program requirements, and program benefits
  • Prepared and conducted briefings and presentation for the Director of Education Services related to program issues and successes
  • Reviewed gaps in resources and recommend improvements to department staff
  • Prepared and maintained records and reports, such as budgets, personnel records, or training manuals
  • Research and analyze member or community needs to determine program directions and goals
  • Responsible for information management for an education program
  • Coordinated program function and activities for Financial Literacy Program curriculum
  • Educator for GED and ABE (adult basic education) classes
  • Administrator of GED Test for Mobile County
  • Recruit, interview, and hire or sign up volunteers
  • Develops procedures, criteria and standards for use in evaluating the training and educational program

GED Proctor
01.2012 - 01.2013
  • Supervised, administered and monitored GED testing
  • Provided accountability, making sure students do not cheat or manipulate the test in any way
  • Used sound judgment to generate and evaluate alternatives and make recommendations for students needing accommodation for testing
  • Assisted in developing and implementing a work plan that helped establish community engagement program: Youth Exceling for Success , GED Testing , ABE classes
  • Implemented strategies that helped assisted in bringing awareness and access to benefits and services

ABE Instructor Assistant

12.2011 - 01.2013
  • Assisted with creating and developing curriculum, lesson plans, teaching materials, and Individual Learning Plans to aid students in developing skills and confidence in basic academic areas
  • Integrated computer-aided instruction into lessons as appropriate
  • Instructed students on weekly class procedure and assignments to be completed
  • Responsible for assisting and instructing students with basic reading, writing, social studies, science, math and computer to adults who are functioning below the 12th grade level
  • Monitored and assessed students’ progress on a regular basis
  • Created weekly quizzes to assess student progress
  • Clearly, effectively instructed adult students on how to complete assignment and correctly submit assignment on computers , laptops and tablets
  • Collected, recorded and reported all necessary information related to students in a timely manner to education director
  • Planned and delivered weekly lessons based on curricula that integrate basic math, reading, writing, computer, life skills, and financial literacy to adult learners.

Mission Service Assistant /Administrative Assistant / Receptionist

United States Army
09.2011 - 12.2011
  • Served as a vital member of the Goodwill Easter Seals of the Gulf Coast Community Center recruitment team
  • Managed multiply projects with critical timeframes which include state testing registrations, GED class registrations, ABE class registrations, Youth Program Registrations, Disability Service
  • Served as first point of contact for information regarding services offered at community center
  • Provided consultative services and technical assistance to clients interested in programs offered at center
  • Programs included, Adult Basic Education, GED preparation, GED testing, Financial Assistance and Disability Programs
  • Answered the telephone and provided information concerning the agency and programs
  • Provided visitors information and assistance in accordance to local, state and federal laws and regulation relevant to each program area
  • Stayed informed of community, agency and each program information, keeping compliance with organization guidelines, polices and Commission on Accreditation of Rehabilitation Facilities (CARF) regulation
  • Devised solutions to administrative problems
  • Developed and evaluated administrative policies and procedures
  • Efficiently and independently meet various deadlines, while managing multiple projects with critical timeframes
  • Completed clear and concise reports
  • Demonstrated leadership, strategic vision and analytical skills by preparing community center for daily activities
  • Called clients when missed appointment or late to help reschedule
  • Reviewed all intake applications at the end of the day by filing and scheduling call back for community center counselors
  • Mobile, AL Erica Blevins 32,000$per yr
  • 251

377th
05.2002 - 05.2010
  • Theater Sustain Command
  • Vanessa Ortiz 504-552-5900

Motor Pool Operations Specialist

02.2010 - 05.2010
  • Assist with building social media platform for largest command in the U.S
  • Army Reserve serving during 2010 Haiti earthquake relief efforts
  • Other duties included assisting headquarters staff in operating the Joint Logistics Command - Haiti headquarters
  • Researched, prepared and disseminate information to Department of State, U.S
  • Agency for International Development and non-governmental agencies to help restore Haiti to a pre-earthquake condition
  • Assisted headquarters in the management of the acquisition, transportation and distribution of supplies and commodities, in addition to moving units out of Haiti when the missions was accomplished
  • Developed and maintained relationships with local stakeholders 498th Transportation

Retention Specialist

Michael
02.2006 - 05.2010
  • Primarily the Commander's advisor for enlisted retention matters
  • Duties include preliminary screening and administrative processing, scheduling, and conducting interviews, completion of reenlistment/lateral move/extension documents, and maintaining accurate records for soldier retention
  • Maintained reports required for systematic retention, supplies, schedules
  • Serves as advisor on matters relating to the Army Retention Program, under the operational supervision of the Active Army career counselor
  • Coordinate with the Commander and Sergeant Major a plan to meet retention goals
  • Maintained and provided monthly, quarterly, and fiscal year statistics for the commander
  • Canvasses unit population to achieve maximum contact
  • Reviewed and maintained the retention data worksheets for all Soldiers
  • Screens local training records and rosters to obtain qualification data for retention actions and records
  • Special emphasis will be placed upon reporting and recording current reenlistment eligibility
  • Counsel soldiers concerning career progression, retention, special duty assignments
  • Contacts and counsels Soldiers recommended for reenlistment, extension, including those requiring waivers, to give professional guidance
  • Conduct outreach with moderate latitude for the use of initiative and independent judgement
  • Maintained unit retention bulletin board, complete with latest retention information

Dispatcher Specialist

AMERICORPS
, AL
05.2002 - 05.2010
  • Conducted After Action Review with convoy commander and truck master for multiply trip logs
  • Maintained loading and unloading documentation in for different Class Materials
  • Aided in coordination of schedules, researched new areas of travel for unit
  • Developed and maintained relationship with local nationals’ and stakeholders, Area Agency on Aging Mobile, Vivian Barton 15,000$ per yr 251-433-6541

I.S.T
05.2009 - 05.2010
  • A
  • Develop Information & Referral Manual for Area Agency Aging staff and volunteers
  • Assist with development and implementation of Aging & Disability Resource Center (ADRC)
  • Assist with enrollment of new Benefit Enrollment Center (BEC) partners
  • Interpreter of Benefit result list to clients : Medicaid, Medicare Parts, SSI , SNAP, TANF subjects
  • Customer Service Representative for income bound and outbound callers
  • Updated, oversaw, and coordinated revisions to training course materials for incoming VISTAs
  • Oversaw and coordinated completion of client application for services for older adults ages 60 and older

Education

Bachelor of Arts - Business

University of Phoenix

Associate Degree - Marketing

Johnson & Wales University

Federal Resume Master Certification Duty Appointed Reenlistment NCO - undefined

Skills

  • Diversity Marketing
  • Learning Modalities

Timeline

Disabled Veteran Outreach Program Specialist / Labor & Employment Specialist/ Veteran Career Advisor

Texas Veteran Commission, TVC
04.2013 - Current

Program Manager

Y.E.S
01.2012 - 01.2013

GED Proctor
01.2012 - 01.2013

ABE Instructor Assistant

12.2011 - 01.2013

Director Education

Goodwill Easter Seals Community Center Mobile
09.2011 - 01.2013

Mission Service Assistant /Administrative Assistant / Receptionist

United States Army
09.2011 - 12.2011

Motor Pool Operations Specialist

02.2010 - 05.2010

I.S.T
05.2009 - 05.2010

Retention Specialist

Michael
02.2006 - 05.2010

377th
05.2002 - 05.2010

Dispatcher Specialist

AMERICORPS
05.2002 - 05.2010

Bachelor of Arts - Business

University of Phoenix

Associate Degree - Marketing

Johnson & Wales University

Federal Resume Master Certification Duty Appointed Reenlistment NCO - undefined

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