Robin Ray

Point of contact for customers on their roof progress. Did all scheduling, ordering and customer contact on residential roofing.

• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Monitored and documented client progress toward meeting goals and objectives.

• Supported team by pitching in to complete special projects.
• Performed quality reviews to uncover workflow and communication issues.
• Assisted with training sessions to educate management personnel on compliance and regulatory standards through [Software] and presentations.
• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
• Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
• Monitored safety programs to verify compliance with federal standards.
• Managed quality programs to reduce overdue compliance activities.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.