Summary
Overview
Work History
Education
Skills
Timeline
background-images
Robin Reed

Robin Reed

Daleville,IN

Summary

Dynamic professional with a strong background in quality control management and exceptional communication skills, honed at Kokomo Grain. Proven ability to streamline operations and enhance customer satisfaction through effective problem-solving and regulatory compliance. Committed to continuous learning and improving processes, ensuring optimal outcomes in fast-paced environments.

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Diligent [Desired Position] with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.

Knowledgeable [Desired Position] with solid background in eligibility determination and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.

Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.

Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.

Overview

22
22
years of professional experience

Work History

Grain Technician

Kokomo Grain
09.2020 - Current
  • Contributed to successful audits by preparing thorough documentation and demonstrating compliance with established standards.
  • Developed comprehensive knowledge of different types of grains, contributing to informed decisions regarding product handling and treatment methods.
  • Coordinated efforts with laboratory personnel to ensure prompt testing of samples for quality control purposes.
  • Collaborated with team members to identify areas for improvement, leading to more streamlined operations.
  • Facilitated strong customer relationships by providing exceptional service throughout the entire purchasing process.
  • Maintained a safe working environment by adhering to safety protocols and providing training on proper equipment usage.
  • Resolved operational challenges swiftly, minimizing potential disruptions to the overall workflow of the facility.
  • Weighed and sampled grain at assigned terminal grain elevator.
  • Completed accurate documentation of all grain transactions, ensuring traceability and compliance with industry regulations.

Eligibility Specialist

DFR Office
03.2016 - 08.2019
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

Certified Pharmacy Technician

IU Health Ball Memorial Hospital
06.2014 - 08.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Certified Pharmacy Technician

IU Health Ball Memorial Hospital
02.2003 - 11.2014
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Education

High School Diploma -

Pendleton Heights High School
Pendleton, IN
06-1981

Skills

  • Communication and interpersonal skills
  • Continuous learning mindset
  • Quality control management
  • Physical stamina and endurance
  • Inventory management
  • Regulatory compliance
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Drug inventory management
  • Data entry
  • Effective communication skills
  • Microsoft office
  • Telephone etiquette
  • Interviewing
  • Documentation and reporting
  • Verbal communication
  • Application review
  • Public assistance
  • Appointment scheduling
  • Documentation and paperwork
  • Resource information
  • Social services
  • Record keeping
  • Programming
  • Income verification
  • Confidentiality

Timeline

Grain Technician

Kokomo Grain
09.2020 - Current

Eligibility Specialist

DFR Office
03.2016 - 08.2019

Certified Pharmacy Technician

IU Health Ball Memorial Hospital
06.2014 - 08.2016

Certified Pharmacy Technician

IU Health Ball Memorial Hospital
02.2003 - 11.2014

High School Diploma -

Pendleton Heights High School

Similar Profiles

CREATE PROFILE
Robin Reed