Robin Reena Barnes

• Responsible for helping customers with prescriptions, insurance issues, placing all prescriptions on shelves, balancing daily cash, entering all prescriptions on each customer in computer, completion from Will Status Daily, providing prescription for deliveries daily, helping customers with infections and other needs for special shots from our Pharmacist daily.
• Prepare 200+prescriptions per day by counting, pouring, weighing, measuring and sometimes mixing medications.
• Receive and process 50+ prescription orders per day, including date entry of prescription information into the pharmacy computer system.
• Adhere to all relevant laws, regulation, and company policies governing the practice of pharmacy, including patient privacy laws (HIPAA) and controlled substance regulations. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours across night, weekend, and holiday shifts. Paid attention to detail while completing assignments.
  Proved successful working within tight deadlines and a fast-paced environment. Demonstrated strong organizational and time management skills while managing multiple projects.
• I was Hired 03-18-2024 and Left 06-05-2024 to have my right knee replaced 06/04/2024 and was not able to return back to work but now I can. My knee is great but they have no openings now.

• Responsible for helping customers with prescriptions, insurance issues, placing all prescriptions on shelves, balancing daily cash, entering all prescriptions on each customer in computer, completion from Will Status Daily, providing prescription for deliveries daily, helping customers with infections and other needs for special shots from our Pharmacist daily.
• Prepare 200+prescriptions per day by counting, pouring, weighing, measuring and sometimes mixing medications.
• Receive and process 50+ prescription orders per day, including date entry of prescription information into the pharmacy computer system. Self-motivated, with a strong sense of personal responsibility. Self motivated, with a strong sense of personal responsibility. Worked effectively in fast-placed environments. Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently. Developed and maintained courteous and effective working relationships.
• Adhere to all relevant laws, regulation, and company policies governing the practice of pharmacy, including patient privacy laws (HIPAA) and controlled substance regulations. I started to work here 01-22-2024 full time until 02-29-2024 working only one per week so I left at 03-13-2024 and was hired by Weis Pharmacy.
• Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.

• Excellent service customers with prescriptions, insurance issues, entering all prescriptions on each customer in computer, completion from Will Status Daily, providing prescription for deliveries daily, helping customers with Covid, infections and other needs for special shots from our Pharmacist daily.
• Prepare 200+prescriptions per day by counting, pouring, weighing, measuring and sometimes mixing medications.
• Receive and process 50+ prescription orders per day, including date entry of prescription information into the pharmacy computer system.
• Adhere to all relevant laws, regulation, and company policies governing the practice of pharmacy, including patient privacy laws (HIPAA) and controlled substance regulations. I worked starting 12/30/2023 to 01-17-2024 which they closed,
• Participated in continuous professional development opportunities to stay current on pharmaceutical trends and advancements. Collaborated with healthcare professionals to ensure proper medication administration and dosage recommendations. Developed strong relationships with suppliers to negotiate favorable pricing on bulk purchases, reducing overall pharmacy expenses. Delivered exceptional customer service, addressing concerns promptly while demonstrating empathy towards patients'' needs. Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace.
• Streamlined pharmacy operations, implementing effective inventory management systems for medication stock levels. Assisted in training new hires by sharing best practices and insights gained from personal experience as a pharmaceutical technician. Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines. Contributed to the development of pharmacy procedures for increased efficiency in daily tasks and activities.
• Conducted thorough research on new medications entering the market, sharing information with colleagues to improve overall pharmaceutical knowledge within the team. Assisted pharmacists with conducting drug utilization reviews for improved patient care and prescription accuracy. Answered incoming phone calls and addressed questions from customers and healthcare providers. Stocked, labeled, and inventoried medication to keep accurate records. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers. Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy. Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient. Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Developed and implemented improvements to pharmacy organization system. Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use. Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment. Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders. Liaised with other pharmacies to eliminate issues related to product expiration.

• Prepared and analyzed weekly Profits in reports for Owners. Hire, train, schedule, explaining all daily procedures for top line performances and supervise restaurant staff. Ensured that all team members understood their roles and responsibilities and provide ongoing feedback and support to help them succeed.
• Develop and manage budgets, monitor expenses, and optimize revenue seams to maximize profitability. Collaborate with chefs and kitchen staff to develop menu items, set prices, and create specials that appeal to customers while maintaining profitability. Evaluate market trends, competition, and customer feedback to inform strategic decisions and drive business success.
• Operated all service with food, snacks, desserts, special menu meals and contacting companies. I started opening this J&J Steak-And-Take on 10-30-2011 to 12-31-2015 they closed by the two Managers.
• I also operated the J&J Car-Wash helping the employees with needs for washing the car and buying all equipment that was needed for special needs for cars and applying the weekly benefits to the them. Helping them to clean the business every other day and give Members free times from amount they spend with each visit. They closed 04-30-2017
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals. Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures. Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation. Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes. Trained, coached and mentored staff to support smooth adoption of new [Type] program. Reduced lead times through careful planning. Supervised operations staff and kept employees compliant with company policies and procedures. Led hiring, onboarding and training of new hires to fulfill business requirements.

• Assist GM in overall management, responsible for operation of hotel, incl. associate relations, guest service, profitability, product quality compliance of HGI Brand Standards and GF Management requirements, responsible operations of Food/Beverage during evening shift before I was given the GM Management positions at different Hotels in different States. I had to leave Sept. 2009 because my granddaughter needed me to take care of her entering high school till she graduated.
• Enhanced guest satisfaction by implementing efficient check-in and check-out procedures.
• Maintained strong relationships with key clients, ensuring repeat business and referrals for future bookings.
• Facilitated conflict resolution between guests and staff when necessary, always striving for amicable solutions that protected both parties'' interests.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments. Reduced wait times for guests during peak periods by optimizing staffing levels and schedules. Oversaw daily operations, managing budgets, inventory control, and resource allocation effectively within the department.
• Analyzed guest feedback data to identify trends and areas for improvement, resulting in actionable changes to enhance customer satisfaction.
• Streamlined communication between departments for improved guest experiences.
• Developed and executed targeted training programs to elevate staff performance.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

• 165 Rooms Full Service Inn – Training new General Manager with GF Management policies and Procedures.
• Worked closely with Corporate Controller through the sale of property, left in August 2008 to return to my main property in Philadelphia, Pa. as Director of Guest Services four departments responsibility for complete HGI scores and guest top.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Monitored financial performance, set budgets and controlled expanses to provide financial stability and long-term organizational growth, drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.

Functioned simultaneously in the capacities of Guest Service Manager, Restaurant Manager and AGM and General Manager prior to being added to the Acquisition Team and Director of Guest Services. I worked at this Property until 2009. I was here but would have to leave for another Hotel for GF Management as a General Managers for all the other Hotels have attended.

• Oversaw daily operations for the Front Office, Security, Night Auditor and Concierge. Collaborated with accounting department on policies for tax exemption, Cash handle. Communicated with other properties for Trade-Outs and Special Rates.
• Managed Weekly Sales Blitz and Negotiated contract for guest parking with Patriot Parking Company.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience. Enhanced guest satisfaction by efficiently managing Front Office operations and addressing customer concerns promptly.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. Coach employees through day-to-day work and complex problems. Reservation inquiries over phone/email/web platforms effectively enduring full capacity utilization. Daily room inventory to maximize occupancy rates and revenue generation.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences. Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores. Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests. Created, prepared, and delivered to various departments. Analyzed performance metrics to identify areas of improvement in Front Office operations, implementing changes for better efficiency and staff training programs, improving employee performance and team cohesion. Conducted market research to better understand needs of target demographics, refining marketing strategies.
• Improved team morale and efficiency with regular training sessions and performance feedback.
• Coached employees through day-to-day work and complex problems.

• 148 Room Limited Service Hotel – Takeover property as General Manager for GF Management.
• Oversaw operation of entire hotel.
• Worked closely with Corporate Controller through the sale of property.
• Property being completely remodeled no opening until February 2008.
• Training of new General Manager and other employees.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

• 145 Room Limited Service Hotel - Takeover property as General Manager for GF Management.
• Worked closely with Corporate Controller sale property, oversaw sales blitz, weekly sales meeting for raising rates meet budgets, prepared and analyzed weekly Profit and Loss and growth in revenue monthly 1st out of four properties in Comp Set.
• Repeatedly beat budget monthly by $120,000.00.
• Property sold my reason for leaving in October 2007 to return to Hilton Garden Inn, Philadelphia, Pa.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

• Managed daily operations of finances, hired three months before opening, collaborations with computer technicians on programs for operation, oversaw daily operations for the Front Office, Security, Night Auditor and Concierge.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Prepared balance sheets, cash flow reports and income statements.
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
• Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
• Optimized working capital management by reviewing inventory levels, payment terms, and cash conversion cycles.
• Led cross-functional teams in the implementation of new accounting software, improving overall efficiency within the finance department.
• Accurately completed financial statement audits and thoroughly reviewed results.
• Improved cash flow management with rigorous monitoring and analysis of receivables and payables.

• Oversaw daily operations for the Front Office help with rooms being completed daily.
• Setting up procedures to each room service employee to follow special guest scores.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
• Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
• Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
• Established productive relationships with vendors to ensure timely delivery of quality products and services.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
• Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
• Streamlined weekly cleaning schedule for [Number] employees.
• Kept building entryway glass clean and polished for professional presentation.
• Washed and put away kitchen dishes, utensils and glassware.
• Sorted, laundered and put away various laundry items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Hang, cleaned and rehung draperies to maintain freshness.

• Assisted with pre-opening of hotel and managed operation, collaborated with accounting department on policies for tax exemption, cash handle, communicated with other properties for Trade-Outs and Special Rates.
• Oversaw daily operations for the Front Office, Security, Night Auditor and Concierge.
• Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance. Controlled costs to keep business operating within budget and increase profits. Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities. Achieved departmental goals by developing and executing strategic plans and performance metrics. Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security. Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Established team priorities, maintained schedules an monitored performance. Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Managed daily operation, collaborated with accounting department on policies for tax exemption, cash handling, communicated with other properties for Trade-Outs and Special Rates.
• Developed comprehensive knowledge of property offerings and local attractions to better assist guests with their travel plans.
• Oversaw daily operations for the Front Office, Security, Night Auditor and Concierge.
• Managed a high volume of reservations, maintaining accuracy and organization under pressure.
• Utilized upselling techniques to increase revenue through room upgrades and additional amenities when appropriate opportunities arose.
• Streamlines the reservations process for efficiency, leading to faster response times for clients. Supported front desk operations during peak periods, providing seamless check-in/check-out experiences for hotel guests.
• Adapted quickly to changing circumstances, such as guest cancellations or last-minute bookings, to maintain a smooth reservation process and high levels of customer satisfaction.
• Ensured compliance with all company policies regarding payment processing, cancellations, refunds, and reservation changed within established guidelines.
• Participated in weekly meetings with management to discuss progress toward occupancy goals as well as any challenges encountered in maintaining optimal reservation levels.
• Resolved booking conflicts or errors swiftly, minimizing negative impacts on client experiences.
• Conducted regular inventory checks, ensuring accurate room availability information for potential guests.
• Maintained strong relationships with corporate clients, enduring repeat business and ongoing revenue growth.
• Provided exceptional customer service through attentive listening and clear communication skills, earning positive feedback from clients.