Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Robin Reid

Raleigh,NC

Summary

Dedicated office administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

14
14
years of professional experience

Work History

Medical Office Assistant

UNC Family Medicine at East Six Forks
Raleigh, NC
06.2023 - Current
  • Accurately gather personal, billing and medical information
  • Collect patient information for billing and insurance filing by gathering forms, copying insurance cards, and verifying eligibility thru EPIC and/or by contacting insurance companies directly
  • Schedule, reschedule and handle patient cancellations
  • Ensure medical payments are received, recorded and filed by check, cash and credit card.
  • Ordering office supplies
  • Assists with patient billing issues
  • Imaging/referral authorizations
  • Prepare patient charts prior to each appointment.
  • Performs basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Assists with office Work Queue

Office/Patient Clinical Assistant

Medstat Center
Goldsboro, NC
06.2010 - 10.2023
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Submitted patient statements and medical billing to insurance companies.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Collected deductibles and copays to post money to patient accounts.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

Medical Office Assistant

UNC Family Medicine at Pikeville
Pikeville, NC
06.2019 - 06.2023
  • Accurately gathered personal, billing, and medical information
  • Collect patient information for billing and insurance filing by gathering forms, copying insurance cards, and verifying eligibility thru EPIC and/or by contacting insurance companies directly
  • Assist with requests for prescription refills
  • Schedule, reschedule, and deal with patient cancellations
  • Ensure medical payments are received, recorded, and filed by check, cash, and credit card.

Skills

  • Medical office administration
  • EMR/EHR
  • CPR/AED Certification
  • Data Entry

Accomplishments

Awarded plaque for 5 years of continuous employment with UNC Physicians Network

Timeline

Medical Office Assistant

UNC Family Medicine at East Six Forks
06.2023 - Current

Medical Office Assistant

UNC Family Medicine at Pikeville
06.2019 - 06.2023

Office/Patient Clinical Assistant

Medstat Center
06.2010 - 10.2023

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Robin Reid