Robin Richards

• Led operational strategies to enhance efficiency across multiple store locations.
• Implemented employee training programs to improve customer service standards.
• Streamlined inventory management processes, reducing excess stock levels.
• Developed and executed marketing initiatives to drive sales growth in key product categories.
• Analyzed financial performance data to identify cost-saving opportunities and optimize budgets.
• Fostered a positive workplace culture through employee engagement initiatives and recognition programs.
• Established performance metrics to monitor team productivity and improve service delivery standards.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

As an Assistant Store Manager of Operations I manage the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance. I work closely with cross-functional partners in Asset Protection and Operations at the store and district level to execute the Lowe’s business strategy within my store.

Selects, Hires, and Develops Talent
• Attracts, recruits, and selects a talented and diverse workforce, from front line employees to store leaders, that are reflective of the customer base and will support Lowe’s Purpose and Values

Drives Associate Engagement
• Builds and supports a store culture that aligns to Lowe’s Mission and Core Behaviors
• Develops, shares, and gains buy-in for an inspirational vision for their store that aligns to Lowe’s strategy
• Develops meaningful relationships with individual associates and community members

Builds and Sustains a Culture of Operational Excellence
• Oversees the execution of operational processes that impact the customer experience within my store
• Appropriately balances directing the execution of operational duties with engaging customers and my store team
• Protects Lowe’s brand by taking swift and appropriate action when store presentation or operational standards are not met
• Leverages financial reports and business data to support decisions that positively impact key store metrics

Models and Sets Expectations for Customer Service Behaviors within Store
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Supports associates in having the tools and resources needed to provide exceptional SMART customer service.
• Holds associates accountable and takes action to coach associates in meeting the needs of customers and showing appreciation.

Informs and Executes Strategy
• Partners with Store Manager to review and provide insight into District strategies and develops store-specific plans
• Refines store-specific strategies by analyzing business trends using key data (e.g., labor market, local housing data, local competitors, etc.) and proactively addresses store-specific opportunities
• Leverages knowledge of internal business trends to anticipate product, marketing, staffing, and event needs well in advance
• Fully understands my store’s local competition (e.g., talent, pricing, product and service offerings) and how to capitalize on available opportunities

Drives Business Results and Maximizes Sales
• Establishes a sales culture within my store by driving the execution of all sales and service programs
• Actively identifies barriers to store sales performance and uses available cross-functional resources to help diagnose issues and remove barriers
• Continuously monitors the performance, profitability, and flow-through of store plans and programs, provides recognition for desired behaviors and achieving results, and makes adjustments when needed
• Through staffing and resources decisions, positions store to capitalize on market conditions

Core Competencies
• Holds self and others accountable for delivering SMART customer service.
• Addresses gaps in team’s ability to meet customer needs.
• Gathers customer satisfaction input on behalf of team.
• Aligns business processes to customer needs.

Deliver Results
• Motivates individuals and teams to achieve meaningful results.
• Encourages others to persist despite setbacks.
• Fosters a sense of urgency in others.
• Keeps team focused on the most critical priorities. Take Action
• Translates plans into clear actions for self and others.
• Drives others to take timely action.
• Keeps things prioritized appropriately.
• Addresses issues quickly.
Show Courage
• Helps others take a stand and face adversity.
• Confronts tough organizational issues.
• Delivers difficult messages directly.
• Demonstrates the courage to say "no".

Continue Learning
• Pursues challenging assignments that build capabilities.
• Seeks and accepts feedback from others and takes steps to improve.
• Fosters an environment that helps others develop their skills. Continue Learning
• Pursues challenging assignments that build capabilities.
• Seeks and accepts feedback from others and takes steps to improve.
Drive Engagement
• Empowers others to make decisions and own their work.
• Ensures that all team members are motivated to work toward common goals.
• Celebrates the team’s successes along the way.
• Provides praise, recognition, and rewards for strong performance.

• Oversaw daily operations, ensuring store compliance with company policies and safety standards.
• Led team training initiatives to enhance product knowledge and customer service skills.