Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robin Riley

Tiverton,RI

Summary

Dynamic professional with robust expertise in client relationship management and peer support supervision. Acknowledged for exceptional crisis intervention skills and thorough housing assessments, poised to foster significant improvements in housing stability and client support. Dedicated Peer Specialist Supervisor known for strong client relationship management and effective crisis intervention. Experienced in fostering communication among support specialists and ensuring comprehensive documentation, ready to enhance outcomes for individuals in need. Empathetic Peer Specialist known for high productivity and efficient task completion. Possess specialized skills in crisis intervention, mental health support, and group facilitation. Excel in active listening, compassion, and communication, ensuring effective peer support and advocacy in challenging environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Peer Specialist Supervisor

Parent Support network
Warwick, Rhode Island
11.2013 - 09.2025

Established clear expectations regarding responsibilities and performance metrics for specialists.

  • Fostered open communication via regular check-ins and feedback sessions to address challenges.
  • Ensured adequate training for peer support specialists to improve skills and effectiveness.
  • Created a supportive environment that encouraged sharing of insights among specialists.
  • Guided specialists in understanding their roles beyond clinical expertise for effective support.
  • Promoted a collaborative atmosphere to facilitate better outcomes for individuals in recovery.

Monitored adherence to established boundaries and supported specialists in managing caseloads.

Housing Case Manager

Mckinney Shelter
Newport, RI
09.2017 - 07.2025

Homeless shelter case management duties.

Conducted outreach to identify individuals needing assistance and connect them with resources.

  • Provided case management support, including crisis intervention and comprehensive assessments.
  • Developed housing plans to ensure clients received necessary support for stability and personal goals.
  • Maintained client relationships, facilitating activities towards housing attainment or service continuation.
  • Collaborated with team members and community providers to eliminate barriers to permanent housing.
  • Documented client data and statistics, ensuring accuracy and confidentiality in a timely manner.

Education

GED -

Point Pleasant Highschool
Point Pleasant, WV
01-1993

Skills

  • Housing assessment and crisis intervention
  • Case management and resource coordination
  • Documentation practices
  • Client relationship management
  • Peer support supervision
  • Office operations analysis
  • Financial statement preparation
  • Document control and compliance
  • Cash management and reporting
  • Cash forecasting and reconciliation

Certification

  • Peer Recovery Coach Certification
  • Ethics
  • Motivational interviewing
  • Wellbriety Certification A sustainable grassroots Wellbriety Movement that provides culturally based healing for the next seven generations of Indigenous people.

Disseminate culturally based principles, values, and teachings to support healthy community development and servant leadership, and to support healing from alcohol, substance abuse, co-occurring disorders, and intergenerational trauma.

  • HMIS Certified -HMIS stands for Homeless Management Information System, which is used to collect and report data on homelessness in compliance with HUD’s data collection, management, and reporting standards. HMIS data is used by HUD and policymakers to improve homeless policy and decision-making at the federal, state, and local levels.

Timeline

Housing Case Manager

Mckinney Shelter
09.2017 - 07.2025

Peer Specialist Supervisor

Parent Support network
11.2013 - 09.2025

GED -

Point Pleasant Highschool